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3 Posts

02-20-2021

United States of America

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X1C 7G fingerprints recognized by Windows but not BIOS

2021-02-20, 20:01 PM

My fingerprints are not being recognized at pre-boot, but are recognized just fine by Windows. I've tried removing them from Windows and re-enrolling, deleting fingerprint data from BIOS and re-enrolling, and I've even disabled and reenabled SGX and tried again, all with no luck. I've also noticed a LONG delay (slightly over 1 minute) after the red Lenovo splash screen comes up and before I'm prompted for my fingerprints by BIOS.

 

The relevant options are checked in the Synaptics Fingerprint Preboot Manager, but it doesn't show any enrolled prints.

 

Any ideas how to resolve this?

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12623 Posts

11-30-2015

Philippines

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Re:X1C 7G fingerprints recognized by Windows but not BIOS

2021-02-21, 11:45 AM

Hi scottmlew,

 

Welcome to the Community Forums.

 

I would suggest that you try reloading the BIOS defaults.

 

You may need to unregister fingerprints in Windows doing the same steps you done and then through the BIOS.

 

Update us how it goes.

 

Regards,

spidey101 



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3 Posts

02-20-2021

United States of America

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Re:X1C 7G fingerprints recognized by Windows but not BIOS

2021-02-21, 18:18 PM

Hi Spidey, I've already tried resetting BIOS defaults. What is the exact set of steps you're proposing to do after that? I think I've already done what you're suggesting, but I want to make sure.

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3 Posts

02-20-2021

United States of America

4 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎02-20-2021
  • Location: United States of America
  • Views: 15
  • Message 4 of 4

Re:X1C 7G fingerprints recognized by Windows but not BIOS

2021-02-24, 18:41 PM

Spidey, any updates on this?

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