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19 Posts

05-19-2016

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X1C7 BIOS update; touchpad stop working; driver missing but can't install a new one

2019-12-01, 18:16 PM

Very odd, after BIOS update the touchpad stopped working (trackpad is fine). Tried reinstalling driver but it says it can't flash because Synaptics driver is missing (it is indeed missing in Windows 10 driver list). 

 

 

Any ideas?

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459 Posts

05-02-2019

US

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Re: X1C7 BIOS update; touchpad stop working; driver missing but can't install a new one

2019-12-04, 12:38 PM

Hi !

 

Please perform a power drain by unplugging the charger, holding down the power button for at least 30 seconds, waiting for a minute or two and reconnect the charger, then power on the laptop. 

 

If still the same, click on Settings of your PC followed by Update & Security. Then click on Check for updates. If an update for Synaptics is available, it will be downloaded and installed automatically.

 

Let us know how it goes.

 

Regards,

 



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19 Posts

05-19-2016

US

37 Signins

256 Page Views

  • Posts: 19
  • Registered: ‎05-19-2016
  • Location: US
  • Views: 256
  • Message 3 of 3

Re: X1C7 BIOS update; touchpad stop working; driver missing but can't install a new one

2019-12-04, 17:51 PM

Thanks for the help!

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