Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit our eSupport here.

English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

28 Posts

05-19-2016

United States of America

41 Signins

271 Page Views

  • Posts: 28
  • Registered: ‎05-19-2016
  • Location: United States of America
  • Views: 271
  • Message 1 of 3

X1C7 BIOS update; touchpad stop working; driver missing but can't install a new one

2019-12-01, 18:16 PM

Very odd, after BIOS update the touchpad stopped working (trackpad is fine). Tried reinstalling driver but it says it can't flash because Synaptics driver is missing (it is indeed missing in Windows 10 driver list). 

 

 

Any ideas?

Reply
Options

459 Posts

05-02-2019

United States of America

322 Signins

7862 Page Views

  • Posts: 459
  • Registered: ‎05-02-2019
  • Location: United States of America
  • Views: 7862
  • Message 2 of 3

Re: X1C7 BIOS update; touchpad stop working; driver missing but can't install a new one

2019-12-04, 12:38 PM

Hi !

 

Please perform a power drain by unplugging the charger, holding down the power button for at least 30 seconds, waiting for a minute or two and reconnect the charger, then power on the laptop. 

 

If still the same, click on Settings of your PC followed by Update & Security. Then click on Check for updates. If an update for Synaptics is available, it will be downloaded and installed automatically.

 

Let us know how it goes.

 

Regards,

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Reply
Options

28 Posts

05-19-2016

United States of America

41 Signins

271 Page Views

  • Posts: 28
  • Registered: ‎05-19-2016
  • Location: United States of America
  • Views: 271
  • Message 3 of 3

Re: X1C7 BIOS update; touchpad stop working; driver missing but can't install a new one

2019-12-04, 17:51 PM

Thanks for the help!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms