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Georgiosr
Paper Tape
Posts: 1
Registered: ‎04-07-2018
Location: MT
Views: 238
Message 1 of 1

X1Carbon 5th Generation - NOT Switching on when on Battery. (Battery full)

I have just purchased an x1 carbon i7 5th Generation. I am experiencing a strange issue.

Laptop will not switch on if on Battery although the battery is 100% charged. You need to plug the power on and then the power button will respond. You can remove then the power source (USB C) and the laptop responds fine to restarts etc on Battery and can start up again.

 

As long as you leave the laptop for more than 10 mins powered off (not plugged in) then the power button will not respond again.

Tried holding the power button in for hard reset or pressing the reset button under the laptop with no Luck.

 

The only way to get the laptop back to life is to connect it to the power adapter and then Power Button will respond fine and you can work on battery.

 

I have done all the latest updates, bios, drivers etc... but still no luck.

 

Since the laptop is only 1 day old... unless a solution from this group I will be returning it to the supplier on Monday Morning.

 

Thanks

 

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