05-07-2019 07:13 AM
My X1 Extreme battery loses charge when plugged in to AC power. It loses about 1% of charge every two or three days. I assume the battery is defective.
I would like to replace the battery myself and not send my laptop for depot service. If the battery is a field replaceable unit, how is the best way to exchange my bad battery for a new one?
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05-09-2019 06:41 AM
Thank you for writing to Lenovo community forum.
1. Normally, the battery will lose capacity when left in a system without the AC power attached because the system will draw a small amount of current that will deplete the capacity over time. Batteries will lose some charge over time due to self-discharge which is quite normal. In order to isolate whether the battery had gone faulty or not, charge the battery fully. Take it out of the system. At the end of the day put it back and see if it has some decent charge left in it. If it doesn't the battery is faulty. If it does then your device is indeed getting the the charge from the battery while supposedly off.
2. To help manage and prolong the notebook battery life, view this link https://pcsupport.lenovo.com/us/en/solutions/ht505081 and install Lenovo Vantage
3. Click here https://support.lenovo.com/au/en/videos/vid500054 in order to manage and prolong notebook battery life through Lenovo Vantage.
Hope this helps, let us know how you get on.
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05-10-2019 05:20 AM
Hello, Moe, and thank you for your reply.
You said, "1. Normally, the battery will lose capacity when left in a system without the AC power attached because the system will draw a small amount of current that will deplete the capacity over time."
In my case, the X1E is on AC power 24/7 so there should be no use of current from the battery. I have had Thinkpads for over 20 years and this is the first time I have noticed a battery discharge, albeit slowly, when the AC power is on 24/7.
Again, does Lenovo consider a battery "field replaceable"?
Thank you for your time and help.
05-10-2019 11:25 AM
A new development, Moe. My computer is plugged in to AC as I have said before and my battery charge meter just went down to 70%. I have set charging to begin at 70%. However rather than charge, I see the message "No Battery Detected".
I guess my battery is bad given what as been happening.
05-10-2019 01:47 PM
Please do a power drain first by removing all connected devices (ac adapter, USB flash drive, etc.), shut it down and hold down the power button for 60 seconds. Turn it back on after a few minutes and observe. Disable conservation mode, so it will charge fully and check if the issue persists.
05-12-2019 07:02 AM
Thank you, Mac, for your advise. Rebooting the computer rediscovered my battery and it charged. Now I will see how long it maintains its charge. Thank you again for your help. I appreciate a Lenovo employee who has more intimate knowledge of these laptops assisting us.
05-23-2019 06:32 AM
My X1E battery is still slowly losing charge despite being on AC power 24/7. Since the battery has a FRU number (FRU: 01AY969), I have to assume it's a Field Replaceable Unit and I do not have to send my laptop in for servicing. Unfortunately, looking for this battery shows that there are none available.
Any idea when service will have these batteries available?
05-23-2019 08:44 AM
If the battery is not categorized as customer replaceable unit, please contact our technical support for assistance. You may check their phone number here https://pcsupport.lenovo.com/us/en/supportphonelist then filter it by country.