cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Wendel
802.11n
Posts: 497
Registered: ‎07-03-2009
Location: AD
Views: 323
Message 1 of 9

X1E Battery Field Replaceable?

My X1 Extreme battery loses charge when plugged in to AC power. It loses about 1% of charge every two or three days. I assume the battery is defective.

 

I would like to replace the battery myself and not send my laptop for depot service. If the battery is a field replaceable unit, how is the best way to exchange my bad battery for a new one?

Social Support Agent
Social Support Agent
Posts: 62
Registered: ‎01-01-2019
Location: PH
Views: 271
Message 2 of 9

Re: X1E Battery Field Replaceable?

Hello Wendel,

 

Thank you for writing to Lenovo community forum.


1. Normally, the battery will lose capacity when left in a system without the AC power attached because the system will draw a small amount of current that will deplete the capacity over time. Batteries will lose some charge over time due to self-discharge which is quite normal. In order to isolate whether the battery had gone faulty or not, charge the battery fully. Take it out of the system. At the end of the day put it back and see if it has some decent charge left in it. If it doesn't the battery is faulty. If it does then your device is indeed getting the the charge from the battery while supposedly off.


2. To help manage and prolong the notebook battery life, view this link https://pcsupport.lenovo.com/us/en/solutions/ht505081 and install Lenovo Vantage

 

3. Click here https://support.lenovo.com/au/en/videos/vid500054 in order to manage and prolong notebook battery life through Lenovo Vantage.

 

Hope this helps, let us know how you get on.


Regards,
Moe_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Wendel
802.11n
Posts: 497
Registered: ‎07-03-2009
Location: AD
Views: 257
Message 3 of 9

Re: X1E Battery Field Replaceable?

Hello, Moe, and thank you for your reply.

 

You said, "1. Normally, the battery will lose capacity when left in a system without the AC power attached because the system will draw a small amount of current that will deplete the capacity over time."

 

In my case, the X1E is on AC power 24/7 so there should be no use of current from the battery. I have had Thinkpads for over 20 years and this is the first time I have noticed a battery discharge, albeit slowly, when the AC power is on 24/7.

 

Again, does Lenovo consider a battery "field replaceable"?

 

Thank you for your time and help.

 

 

Wendel
802.11n
Posts: 497
Registered: ‎07-03-2009
Location: AD
Views: 246
Message 4 of 9

Re: X1E Battery Field Replaceable?

A new development, Moe. My computer is plugged in to AC as I have said before and my battery charge meter just went down to 70%. I have set charging to begin at 70%. However rather than charge, I see the message "No Battery Detected".

 

I guess my battery is bad given what as been happening.

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 240
Message 5 of 9

Re: X1E Battery Field Replaceable?

Please do a power drain first by removing all connected devices (ac adapter, USB flash drive, etc.), shut it down and hold down the power button for 60 seconds. Turn it back on after a few minutes and observe. Disable conservation mode, so it will charge fully and check if the issue persists.

 

 

Regards,

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Wendel
802.11n
Posts: 497
Registered: ‎07-03-2009
Location: AD
Views: 207
Message 6 of 9

Re: X1E Battery Field Replaceable?

Thank you, Mac, for your advise. Rebooting the computer rediscovered my battery and it charged. Now I will see how long it maintains its charge. Thank you again for your help. I appreciate a Lenovo employee who has more intimate knowledge of these laptops assisting us.

Wendel
802.11n
Posts: 497
Registered: ‎07-03-2009
Location: AD
Views: 151
Message 7 of 9

Re: X1E Battery Field Replaceable?

My X1E battery is still slowly losing charge despite being on AC power 24/7. Since the battery has a FRU number (FRU: 01AY969), I have to assume it's a Field Replaceable Unit and I do not have to send my laptop in for servicing. Unfortunately, looking for this battery shows that there are none available.

Any idea when service will have these batteries available?

Wendel
802.11n
Posts: 497
Registered: ‎07-03-2009
Location: AD
Views: 142
Message 8 of 9

Re: X1E Battery Field Replaceable?

According to the hardware maintenance manual, the battery is not a CRU or Customer Replaceable Unit.

Social Support Agent
Social Support Agent
Posts: 155
Registered: ‎08-02-2018
Location: US
Views: 135
Message 9 of 9

Re: X1E Battery Field Replaceable?

If the battery is not categorized as customer replaceable unit, please contact our technical support for assistance. You may check their phone number here https://pcsupport.lenovo.com/us/en/supportphonelist then filter it by country.

 

Regards,



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Check out current deals!


Shop current deals

Top Kudoed Authors