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MrEHz
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Posts: 15
Registered: ‎12-04-2019
Location: US
Views: 304
Message 1 of 6

X1E Gen2 SSD Firmware update failing repeatedly.

Found another problem with this machine.   Lenovo Vantage and the Software Update Utility both are telling me to update my SSD firmware.   I follow all instructions and the firmware will not update.   The drive is the Intel SSD Pro 7600p Series, and the it's trying to take me from Firmware L12P to L13P,  a window pops up saying Updating Firmware, and then nothing seems to happen.    Anyone else had this problem too?

Support Specialist
Posts: 611
Registered: ‎05-02-2019
Location: US
Views: 287
Message 2 of 6

Re: X1E Gen2 SSD Firmware update failing repeatedly.

Hi @MrEHz!

 

You may try using the Intel® SSD Firmware Update Tool to update your SSD firmware and let us know if you'll experience the same problem.

 

Hope this helps.

 

Regards,



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MrEHz
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Posts: 15
Registered: ‎12-04-2019
Location: US
Views: 252
Message 3 of 6

Re: X1E Gen2 SSD Firmware update failing repeatedly.

Hi, thanks for the tip but this tool is not working for me either. I tried creating a bootable usb drive, and this seems to fail to load the software as well. When I boot from the USB drive after disabling Secure Boot, there is a moment where I am given the choice to boot or install, either option does nothing after that besides go to a black screen with a single white pixel on it.
MrEHz
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Posts: 15
Registered: ‎12-04-2019
Location: US
Views: 207
Message 4 of 6

Re: X1E Gen2 SSD Firmware update failing repeatedly.

Still can't get the Firmware to update.... anyone else have this problem?

Lenovo Staff
Lenovo Staff
Posts: 6,235
Registered: ‎10-29-2009
Location: NC
Views: 195
Message 5 of 6

Re: X1E Gen2 SSD Firmware update failing repeatedly.

Please look in Device Manager -> Storage Controllers and tell me what you see there.  Do you have a "Standard NVM Express Controller", or is there something Intel-specific there instead?

MrEHz
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Posts: 15
Registered: ‎12-04-2019
Location: US
Views: 93
Message 6 of 6

Re: X1E Gen2 SSD Firmware update failing repeatedly.

So this issue was resolved, at least Vantage is no longer seeking me to update after visiting the Intel support page, and using their drivers to update my drivers for the installed 512GB intel SSD.      The firmware hasn't changed, however Vantage stopped asking me to update it after that.   Strangely the Intel SSD toolbox sees this drive as up-to-date despite there being a new firmware out there.   

The weirdness continues.

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