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6 Posts

12-11-2019

AT

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  • Message 11 of 14

Re: X1E2 Camera not working since Windows 1909 update

2020-01-21, 11:38 AM

Got the camera replaced today and now it works again, so this was definitely a hardware issue. Seems like it was a coincidence that the Webcam broke the same day I installed the Windows upgrade.

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3 Posts

03-20-2020

US

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  • Message 12 of 14

Re:X1E2 Camera not working since Windows 1909 update

2020-03-20, 21:59 PM

This problem is not solved yet! I have the same problem. Reinstalling the camera driver or changing the privacy setting doesn't make a difference.

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1 Posts

01-25-2017

US

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  • Message 13 of 14

Re:X1E2 Camera not working since Windows 1909 update

2020-03-22, 17:22 PM

I am also experiencing this problem. Please advise which older driver  version should be used

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5 Posts

05-25-2016

US

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  • Message 14 of 14

Re:X1E2 Camera not working since Windows 1909 update

2020-05-26, 15:45 PM

I have seen this on 2 of our X1 Gen 4 laptops so far downgrading from the latest (10.0.18362.20105) to 10.0.10586 (from 2016) fixed the issue.  An interesting note the camera changes in device manager from the "Cameras" to the "Imaging Devices" device category.  Mileage may very as some have the Realtek and others SunplusIT webcams

 

Note if you check "Event Viewer" you will see in the "System" log the event ID 7034 with the details “The Windows Camera Frame Server service terminated unexpectedly”

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