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MHey
Paper Tape
Posts: 2
Registered: ‎12-13-2018
Location: DE
Views: 102
Message 1 of 3

X1Y3 Fingerprint reader stopped working

Hey there!

My X1Y3 was working fine (except powerdrain the first few weeks). After the BIOS Update (I can't exactly say when) the fingerprint reader does not work anymore. I also switched to secure boot and for diagnostic back. First it was still listed under "biometric devices" then it disappeared. I found it under hidden devices. Tried to unsinstall the driver and after removing the drivers it completely disappeared. 

I can't remove Fingerprints in BIOS, no device. Reinstalled windows, no success.

Windows 10 1809, all updates via System Update.

 

Any suggestions? Thanks in advance!

Marc

 

Community SeniorMod
Community SeniorMod
Posts: 9,688
Registered: ‎01-01-2010
Location: US
Views: 99
Message 2 of 3

Re: X1Y3 Fingerprint reader stopped working

First, in the BIOS under security/I-O Port access, make sure it isn't disabled


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
MHey
Paper Tape
Posts: 2
Registered: ‎12-13-2018
Location: DE
Views: 92
Message 3 of 3

Re: X1Y3 Fingerprint reader stopped working

Hey richk,

thanks for your suggestion! It is enabled.

 

Current settings under "Security":

I/O Port Access:

Fingerprint enabled

 

Intel SGX :

Software controlled

Current State enabled

 

Fingerprint:

Pre-Desktop enabled

Reader Priority External -> internal (I already tried internal only / external only)

Security Mode normal

 

Any further tipps?

Thanks

Marc

 

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