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08-15-2017

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Critical: X1Y3 - Intel ISS (Integrated Sensor Solutions) driver breaks keyboard and touch completely!

2020-10-26, 6:14 AM

Hi there

 

X1Y3 20LD

Win 1020H2 19042.572

Bios 1.40

 

As soon as I install driver for "Intel Integrated Sensor Solution Driver" from here

 

https://pcsupport.lenovo.com/de/de/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-YOGA-3RD-GEN-TYPE-20LD-20LE-20LF-20LG/downloads/DS502334

 

for PCI\VEN_8086&DEV_9D35&SUBSYS_225917AA&REV_21 = Intel(R) Integrated Sensor Solution

 

the keyboard, trackpoint, touchpad and the touchscreen are disabled immediately!

 

Btw. the driver date is 30 Oct 2018 (the latest available from Lenovo)

 

 

Same problem exists when going online for the first time and windows updates the system.

 

The keyboard, trackpoint, touchpad and the touchscreen are working fine in non updated Win10, WinPE or Lenovo Diagnostics so this is not a hardware problem.

 

 

Things I also tried:

downgrade to Bios  1.38 (n25uj28w.exe)

downgrade Thunderbolt3 to nonDCH drivers

update Thunderbolt3 firmware

downgrade Intel Graphics to nonDCH drivers

block driver updates

All without luck

 

This is a serious problem as it renders the machine useless immediately after it goes online (after driverupdate)

 

A similar problem was discussed here

 

https://www.tenforums.com/drivers-hardware/84268-hp-envy-x360-m6-no-keyboard-mouse-after-creators-update-2.html

 

were the solution was to disable the "Intel Integrated Sensor Solution" but let me point out this is no solution for my X1Y3 business machine.

 

Any help appreciated.

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11388 Posts

01-02-2010

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Re:Critical: X1Y3 - Intel ISS (Integrated Sensor Solutions) driver breaks keyboard and touch completely!

2020-10-26, 6:38 AM

I am not doubting what you are saying, but that I am typing right now on an x1 Y3 with BIOS 1.40 and the same sensor driver, without seeing that issue.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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20 Posts

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Re:Critical: X1Y3 - Intel ISS (Integrated Sensor Solutions) driver breaks keyboard and touch completely!

2020-10-26, 7:36 AM

Could you name your driver version (I guess it was updated by Windows) or even zip it in a file for me for further testings?

Thx 

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Re:Critical: X1Y3 - Intel ISS (Integrated Sensor Solutions) driver breaks keyboard and touch completely!

2020-10-26, 15:44 PM

I tried everything that came to my mind today

 

Win10 LTSC

Several "Intel Integrated Sensor Solution" drivers from station-drivers.com

The newer ones don't work (don't even get installed).

 

The only one that worked was intel_iss_3.10.100.3527 (the same one Lenovo offers and Windows delivers with the Updates).

 

As soon as the driver is installed, Touchpad, Trackpoint and Keyboard are disabled. But: The X1Y3 shortly asks if I want to go into Tablet Mode.

 

So my conclusion is that the sensor for TabletMode could be defective. Anybody knows where that sensor is located or if this could be also a defective display cable?

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Re:Critical: X1Y3 - Intel ISS (Integrated Sensor Solutions) driver breaks keyboard and touch completely!

2020-10-26, 18:41 PM

Ok I don't give up easily.

 

My Integrated Sensor Solution Firmware is bricked.

 

Don't know why, don't know how.

 

 

MEInfo shows this:

 

---------------

 

Intel(R) MEInfo Version: 11.8.79.3722

Copyright(C) 2005 - 2019, Intel Corporation. All rights reserved.

 

 

 

Intel(R) ME code versions:

 

BIOS Version                                 N25ET54W (1.40 )

MEBx Version                                 11.0.0.0010

GbE Version                                  0.1

Vendor ID                                    8086

PCH Version                                  21

FW Version                                   11.8.79.3722 LP

Security Version (SVN)                       3

LMS Version                                  2023.14.0.1640

MEI Driver Version                           2013.14.0.1529

Wireless Hardware Version                    2.1.77

Wireless Driver Version                      20.70.3.3

 

FW Capabilities                              0x11101640

 

Intel(R) Capability Licensing Service - PRESENT/ENABLED

Protect Audio Video Path - PRESENT/ENABLED

Intel(R) Dynamic Application Loader - PRESENT/ENABLED

 

Re-key needed                                False

Platform is re-key capable                   True

TLS                                          Disabled

Last ME reset reason                         Firmware reset

Local FWUpdate                               Enabled

BIOS Config Lock                             Enabled

GbE Config Lock                              Enabled

Host Read Access to ME                       Enabled

Host Write Access to ME                      Disabled

Host Read Access to EC                       Disabled

Host Write Access to EC                      Disabled

SPI Flash ID 1                               C22018

SPI Flash ID 2                               Unknown

BIOS boot State                              Post Boot

OEM ID                                       4c----6f-766f-0000-0000-000000000000

Capability Licensing Service                 Enabled

OEM Tag                                      0x00000000

Slot 1 Board Manufacturer                    0x000017AA

Slot 2 System Assembler                      0x00000000

Slot 3 Reserved                              0x00000000

M3 Autotest                                  Disabled

C-link Status                                Disabled

Independent Firmware Recovery                Disabled

EPID Group ID                                0x2056

LSPCON Ports                                 None

5K Ports                                     None

OEM Public Key Hash FPF                      B817--------------8349A29C256B6677BA4335078122BA149B9DCEB63687CD

OEM Public Key Hash ME                       B817--------------8349A29C256B6677BA4335078122BA149B9DCEB63687CD

ACM SVN FPF                                  0x2

KM SVN FPF                                   0x0

BSMM SVN FPF                                 0x0

GuC Encryption Key FPF                       0000000000000000000000000000000000000000000000000000000000000000

GuC Encryption Key ME                        0000000000000000000000000000000000000000000000000000000000000000

 

FPF                      ME

                                            ---                      --

Force Boot Guard ACM                         Enabled                  Enabled

Protect BIOS Environment                     Enabled                  Enabled

CPU Debugging                                Enabled                  Enabled

BSP Initialization                           Enabled                  Enabled

Measured Boot                                Disabled                 Disabled

Verified Boot                                Enabled                  Enabled

Key Manifest ID                              0x1                      0x1

Enforcement Policy                           0x3                      0x3

 

Intel(R) Integrated Sensor Solution Firmware State: not responding, Cannot locate Intel(R) Integrated Sensor Solution device

 

Error 478: ISH error. Library status: 0x00002001

 

----

 

(I replaced the OEM ID and OEM Public Key Hash for security reasons.)

 

 

 

 

In another post

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-Yoga-20JE-Tablet-mode-Issue/td-p/4315084

 

I found a link for the Intel Integrated Sensor Hub Firmware from a X1 Yoga 2nd

 

https://pcsupport.lenovo.com/gb/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-yoga-type-20jd-20je-20jf-20jg/20je/20jes3qn00/r90pexwg/downloads/driver-list/component?name=Chipset

 

The machines are pretty similar.

 

Can I use this Intel Integrated Sensor Hub Firmware for recovery of my X1Y3?

 

Or can anybody provide the correct Intel Integrated Sensor Hub Firmware for the X1Y3?

 

Thanks

 

 

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