11-07-2013 01:23 AM
I have a ThinkPad X220, Win7 64.
My fingerprint scanner works fine in predesktop verification, but the last three days I get an error when it is supposed to log unto Win7. The error says 0xe7210005 INternal Error (rpnp2: no-svr(00000001provmgrserver)). I have to enter the password to log on. I have reinstalled the fingerprint software - no change. As the predesktop scan works, I gather that the HW and the fingerprint database are ok.
While I was handling this I tried to run a system update. Here the Think Vantage System Update software starts up and then stalls. I have this with the last version (5.0.3) that I downloaded as well as with a version 4 that came with the machine.
Has anybody got an idea (beside reinstalling the OS)? Many thanks
Solved! Go to Solution.
11-07-2013 05:43 AM
The fingerprint error means that something is blocking some internal fingerprint software process. Did you install any new anti-virus software, or maybe some firewall software, in the last three days since you started to have this problem?
I am not sure what could be causing the System Update problem.
11-07-2013 09:38 AM
Hi, thanks for your reply.
The only SW I had installed that day was Firefox 25. Just to be sure, I uninstalled it, but it had no effect. No changes in AV or firewall software.
11-08-2013 12:35 AM
Hi there. I reverted to a recovery point of last week. After that, both problems disappeared simultaneously. There had been some Windows updates in between and I suspect that that was the problem. Many thanks for your support. Best regards, Rolf