01-23-2012 01:59 AM - edited 01-23-2012 02:26 AM
We bought around 40 of these X220 I5 before xmas and now more than 20 of them have failed. The company we bought them from tried everything but they ended up switching the mainboard on the first two that failed.
We were told it was a batch issue with the serial number R9-HNXXX and now all of those are changed into T420. But today we had the same problem with serial number R9-HXXXX that was bought two weeks earlier and with different config - I7 and SSD. All of them with the same problem that is described in subject. Are there any known batch issues?
The problem is not with the tablet version and sorry for posting in the wrong forum.
Solved! Go to Solution.
01-16-2012 09:00 AM
I was preparing a X220 for a VP in my office and i left on vacation. When i came back, the laptop was dead and i can't power it on.
I unplugged the AC and removed the battery and waited a bit, plugged everything in again and still the same thing. The battery LED blinks 3 times then nada. (no fans, nothing)
I tried a little trick from the S model, removed AC and battery and pressed power button for 30secs and re-plugged everything but it didn't work.
Anyone have any ideas?
01-18-2012 05:00 PM
01-23-2012 02:58 AM
We are starting to see the same issue however we have a couple of hundred of these.
We have X220 i5 SSD, with the S/N: R9-HXXXX after reading your post we are very concerned that this could be a much bigger problem.
Are there any official reports that this range of laptops could have motherboard issues?
Again this is the standard laptop not tablet form.
01-23-2012 07:11 AM
Well, mine was serial R9-KXXXX, but died in a similar fashion... Now it's out for system board replacement. I read something along the lines that if you have the BIOS in UEFI + Hyperthreading enabled (which I had) it might never wake from sleep (for BIOS < 1.26), so what were your configurations?
01-23-2012 12:35 PM
Thanks - interesting experiences. Could you each send me a private message with any additional details including the model type and serial number of the units? We can look into this.
Also, as the discussion continues, please include more details about what BIOS version you are running, any updates that were recently applied, etc. Please also describe the symptoms - does everyone have the blinking power indicator?
If you reset by pulling the battery & AC and pressing and holding power button several times for several seconds, then re-attaching AC, does the system restart? No video? Any beeps?
Lastly, if you are seeing a high percentage of failures of your install base, please contact your account rep so that we can get the right level of resource involved to help resolve this. If you have a single system, please call service if you are unable to reset the system.
01-24-2012 10:41 AM - edited 01-27-2012 09:52 AM
I have the same issue on one of my 1 week old X220 i5 SSD (4291, R9-KXXXX). I have about 20-30 of these machines and I am pretty concerned.
1) Not a hard drive/OS issue since i cannot get to POST.
2) No Bios update.
3) Has green slow blinking power button.
4) Power detach didn't work, no beep, no fan, no screen, no noise.
I have just opened up a ticket with lenovo and they are replacing the motherboard for me.
However, the part is back-ordered which is not good news for me. A couple months ago I had another motherboard replaced and it took me calling 20 times,escalating between IBM and lenovo and my account rep for 4 weeks before it got "stocked" and replaced. I am using it in a business and cannot afford to have machines down like that for such an extended period of time especially when I bought the highest level of warranty possible. I don't understand how a current product that gets sold on the website every day can have parts back-ordered for weeks at a time. At no ponit at that whole incident was a given an ETA, only "it can be stocked at any moment".
Anyway, I will let you guys know if there are more of my machines failing and if the motherboard replacement fixes the problem.