Showing results for 
Search instead for 
Do you mean 
Reply
Token Ring
Posts: 57
Registered: ‎08-25-2010
Location: Chicago
Message 1 of 3 (1,740 Views)

X220- windows can't read machine type

My X220 recently had the system board replaced at a local Lenovo Authorized Service Provider. They were only supposed to replace the fan but the speaker connector broke when they were removing the board. Windows now isn't able to read the machine type. System Update doesn't work because of this. CPU-Z and hwinfo64 show the machine type as qqqqCTO as if it were blank in the BIOS. Machine type is there correctly in the BIOS correctly, but they left the system board serial number blank. Could that be causing this?

Retired SuperMod
Posts: 9,293
Registered: ‎11-27-2007
Location: SK
Message 2 of 3 (1,736 Views)

Re: X220- windows can't read machine type

Yes that is definitely the cause.  Unfortunately it seems the technician who carried out the repair forgot to enter them. The only solution and method to get the correct values entered in BIOS is through an authorised Lenovo service partner; they will have the necessary tools to fix it.

Andy  

______________________________________


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points

Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos

Please add your type, model number and OS to your signature, it helps to help you.

Forum Search Option

T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.

FYI Unsolicited Personal Messages will be ignored.

de.gif  Deutsche Community   es.gif  Comunidad en Español  uk.gif  English Community ru.gif Русскоязычное Сообщество

PepperonI blog 

Token Ring
Posts: 57
Registered: ‎08-25-2010
Location: Chicago
Message 3 of 3 (1,716 Views)

Re: X220- windows can't read machine type

In case someone else runs into this problem: I fixed the issue by running the BIOS update utility and using the option to change model number. There's a note in it that says to delete what's there and leave it blank to restore it to the factory setting. This did the trick.

Top kudoed Authors