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brianmcdaniel
Paper Tape
Posts: 2
Registered: ‎07-22-2013
Location: United States
Views: 692
Message 1 of 4

X230 BSOD

I have a brand new x230 thinkpad that blue screens anytime windows is shutdown or restarted.

The error is

SYSTEM_SERVICE_EXCEPTION

STOP 0X0000003B

 

I've applied all windows updates and all lenova updates including power managment tools.

 

Retired Moderator
Retired Moderator
Posts: 202
Registered: ‎11-21-2007
Location: CA
Views: 675
Message 2 of 4

Re: X230 BSOD

Please look at the Microsoft link below about an IEEE 1394 issue

 

http://support.microsoft.com/kb/980932

 

Also another post implicated the video driver.

 

If this is truly a brand new system, consider doing a full reimage back to factory specs and check.

 

I had an X230 which had an number of "stopped working" errors (Lenovo, Microsoft and Apple to blame for that), but never a blue screen.

 

... JDH

 

brianmcdaniel
Paper Tape
Posts: 2
Registered: ‎07-22-2013
Location: United States
Views: 638
Message 3 of 4

Re: X230 BSOD

Installed the latest video driver, the recommended hotfix was reported as being not applicable when I tried to run it.

The blue screen with the same stop code still occurs.  The laptop gave a blue screen the first time it was restarted, though there might have been some updates applied, however that could be a long tedious road if it is in fact a windows update that affected it.  

 

IlDavo
Blue Screen Again
Posts: 3
Registered: ‎08-29-2013
Location: US
Views: 56
Message 4 of 4

Re: X230 BSOD

Attempts to access the hotfix at http://support.microsoft.com/kb/980932 result in:

"This hotfix has been discontinued. Instead, you can upgrade to Windows 10 and get the most up-to-date security and other features built right in."

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