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Nickshirt
Paper Tape
Posts: 1
Registered: ‎12-20-2013
Location: Australia
Views: 1,580
Message 1 of 2

X230 "e7210005 cannot find the finger print sensor device"

Hello, thanks for looking at my post, I hope you can help.

 

I have had my x230 (2306CTO) for about 10 months now, with no problem until I updated to windows 8.1. 

After running windows 8.1 for 9 days with out a hiccup, my finger print reader stopped working. And when I try to enroll finger prints using the lenovo software (which I have updated, but to avail) I get the error code "E7210005", With the messages:

"Cannot enroll user"

"Cannot update passport"

"Cannot find finger print device"

 

However, In device manager The touchip finger print reader is reported as "This device is working correctly".

 

Everything is up to date, including leno software, Windows and BIOS. I have un-installed the finger print driver, When I "scan for new hardware" the device is detected and re-installed. I uninstalled the lenovo fingerprint software and reinstalled, but that didnt seem to be the problem. 

 

Any help would be greatly appreciated!

Thanks in advance

Nick 

 

 lenovo finger print error.pnglenovo finger print error.png

skipgorham
Ctrl-Alt-Del
Posts: 7
Registered: ‎01-28-2010
Location: US
Views: 1,479
Message 2 of 2

Re: X230 "e7210005 cannot find the finger print sensor device"

I have the exact same problem but on an X200 running Windows 7 64 bit. I had to do a clean install of the OS and fingerprint software was running just fine, until a recent round of windows updates. Tried re-installing but get the same error messages.

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