05-31-2016 01:16 PM
Servicing a X240 laptop, m/n 20AMS0G10F, came in because of no AMT option available in the bios. Called Lenovo Tech Support, case#304TQ58, and replaced the system board. When laptop first powered on noticed AMT option was available, set the time and date, rebooted and ran the Maintance Disk ver 1.86, after input of the s/n and m/n rebooted the laptop and AMT option is now gone.
Called Lenovo Tech Support again and was told to replace the board again, replaced the system board, powered the unit on and checked, AMT option was present, input the time and date, rebooted and ran the Maintance disk again, input s/n & m/n, reboot and again the AMT option is gone.
Any AMT experts out there? Any way to bring this option back? HELP! Have another that had the board replaced, has AMT now but afraid to run Maintance disk.
06-02-2016 11:36 AM
I would suggest you escalate this through your AWSP channels; they will be able to pass it on to the correct team and have the issue investigated.
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