04-10-2018 07:07 AM
I have recently purchased a ASUS Zenscreen MB16AC to use with my Lenovo X240. Unfortunately whenever i plug it in using the USB port I receive an error sign saying it is not compatible and my device does not support DP Alt mode and i need to download the correct drivers from the site.
I have visited the ASUS website and downloaded the recommended drivers but still receive the same error message. I am starting to wonder if the X240 even has the capabalities to use USB display - can anyone confirm if that is the case - and if it can, can you recommend what i would need to get the display to show?
04-10-2018 07:22 AM
Hi Jamesk1, and welcome to the Lenovo User Community!
Looks like the display works with USB 3.0. The X240 has one USB 3.0 port, #4 in this picture:
04-10-2018 07:42 AM
thanks for the response, i have been plugging it in to the USB 3.0 slot but it still doesnt work. I think i need to download something onto the laptop to make it compatible, but not sure what..