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11-05-2015

france

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X250 removable battery not recognized

2015-11-05, 15:05 PM

Bonjour à tous,

 

Windows 10 only recognizes the X20 built-in battery, not the removable one

Only getting 2hrs 5min run time... vs what should be 20hrs+ if both batteries were working

Has anyone seen this problem?

Is there a fix coming from Microsoft or Lenovo?

 

Windows 10 ne reconnait pas d'autre batterie que l'interne sur ce x250.

Autonomie de 2h5 environ .... contre + de 20h si les 2 batteries fonctionnaient en duo.

Avez vous ce probleme de votre côté ?

Faut-il attendre une mise a jour du coté de Microsoft ou Lenovo ?

 

Cordialement

 

hervé

 

Moderator edit: Added translation

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475 Posts

07-14-2015

Bangalore

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Re: X250 removable battery not recognized

2015-11-06, 13:18 PM

Hi durieu,

 

Welcome to Lenovo Forums!

 

Can you please perform the below troubleshooting steps and confirm with the same.

1) Please confirm that you are using an original Lenovo battery.  It is possible that 3rd party battery firmware may be     different / incompatible.

2) Clear CMOS values - shut the system down, unplug AC and remove battery.  Press and hold power button                  several times for several seconds each time.   Then re-install battery and AC and restart and see if battery now             reports.

3) Uninstall / Reinstall the latest power manager version.

4) Check available BIOS updates or tips on support site for battery firmware updates.

 

Please find the support site link to get the latest drivers for your laptop.

http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x250

 

To get the drivers for your laptop, click on Drivers and software in the product support page and under the option component select the latest version of driver which you want to update with the help of drop down option.

 

Please let me know whether the above steps helped you.

Thank you, have a good day.:smileyhappy:

 

Did someone help you today? Click on the “upper half star” at the left side of the post to thank them with a Kudo!

 

Regards,

Naveen.v

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4 Posts

01-03-2017

US

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  • Message 3 of 6

Re: X250 removable battery not recognized

2017-01-07, 23:42 PM

i have the same problem and i did everything you said i know this post was a while ago but i would appreciate help considering this laptop is not even 2 years old 

 

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10505 Posts

01-02-2010

US

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Re: X250 removable battery not recognized

2017-01-07, 23:50 PM

It is impossible to be sure without seeing it, but it is most lilely (75%???) the battery itself, but it could be the motherboard charging circuit.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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4 Posts

01-03-2017

US

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  • Message 5 of 6

Re: X250 removable battery not recognized

2017-01-08, 0:00 AM

Like it says Battery 2:0% and not charging so it knows a battery is in it. Is there any way of fixing this rather than chancing its the battery wasting 130 dollars on a new battery and it being a waste of money. I sometimes get a message saying "battery 2 the battery is not detected try reinstalling or recharging the battery to solve the problem"

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5550 Posts

06-27-2008

US

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Re: X250 removable battery not recognized

2017-01-08, 0:29 AM

Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

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