English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

4 Posts

06-19-2015

Atlanta

11 Signins

131 Page Views

  • Posts: 4
  • Registered: ‎06-19-2015
  • Location: Atlanta
  • Views: 131
  • Message 1 of 7

X250 warranty repair turnaround...

2015-06-19, 2:53 AM

What's the typical turnaround for a covered warranty repair? My X250 depot status says waiting for back order system board.

Solved! See the solution
Reply
Options

4848 Posts

04-25-2008

US

39362 Signins

741542 Page Views

  • Posts: 4848
  • Registered: ‎04-25-2008
  • Location: US
  • Views: 741542
  • Message 2 of 7

Re: X250 warranty repair turnaround...

2015-06-19, 3:49 AM

Hi manga803,

 

My experience has been 2-3 days turnaround if parts are in stock. If parts are not in stock... you're waiting for the delivery of the longest leadtime part.

I don't work for Lenovo. I'm a crazy volunteer!
Using Browser Search To Find Answers in the Lenovo and Moto Communities.
Reply
Options

4 Posts

06-19-2015

Atlanta

11 Signins

131 Page Views

  • Posts: 4
  • Registered: ‎06-19-2015
  • Location: Atlanta
  • Views: 131
  • Message 3 of 7

Re: X250 warranty repair turnaround...

2015-06-22, 23:54 PM

Aproaching over two weeks now on this warrant repair. Status hasn't changed. Anyone have any tips to get things moving?

Reply
Options

4848 Posts

04-25-2008

US

39362 Signins

741542 Page Views

  • Posts: 4848
  • Registered: ‎04-25-2008
  • Location: US
  • Views: 741542
  • Message 4 of 7

Re: X250 warranty repair turnaround...

2015-06-23, 1:02 AM

What's the reason for the delay? If it's parts, you're waiting for them!

I don't work for Lenovo. I'm a crazy volunteer!
Using Browser Search To Find Answers in the Lenovo and Moto Communities.

0 person found this solution to be helpful.

This helped me too

Reply
Options

4 Posts

06-19-2015

Atlanta

11 Signins

131 Page Views

  • Posts: 4
  • Registered: ‎06-19-2015
  • Location: Atlanta
  • Views: 131
  • Message 5 of 7

Re: X250 warranty repair turnaround...

2015-06-29, 18:43 PM

Lenovo ended up having to issue a refund and cut me a check. Repair was waiting on systemboard with an ETA of "late July 2015". I bought this off eBay refurbished Lenovo-sealed box. Relieved warranty was honored.

Reply
Options

3 Posts

07-20-2015

US

5 Signins

65 Page Views

  • Posts: 3
  • Registered: ‎07-20-2015
  • Location: US
  • Views: 65
  • Message 6 of 7

Re: X250 warranty repair turnaround...

2015-07-23, 20:19 PM

The reason for the delay is because there are a lot of X250 machines with failing motherboards and they are short on parts.  Lenovo support in Atlanta Georgia verified this with me and flat out told me they didnt want to lie to me and say something untrue.  So far I have had 4 X250 machines with failed motherboards.  1 has been replaced.  2 are currently being replaced and the 4th machine is still in my posession and they are giving me a hard time getting this one replaced too even though I know the motherboard won't be available until late August (as per Lenovo had support told me previously) AND I have another 5th X250 that is getting stuck at the Lenovo screen.  For that one.....they are sendig me recovery media so I can reimage it......Im sure that one will be another motherboard issue....

Reply
Options

6 Posts

04-20-2016

DK

11 Signins

107 Page Views

  • Posts: 6
  • Registered: ‎04-20-2016
  • Location: DK
  • Views: 107
  • Message 7 of 7

Re: X250 warranty repair turnaround...

2017-02-24, 22:20 PM

What are the symptoms? I might have a faulty system board to

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save