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22 Posts

05-04-2017

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X270 20K5 Blue Screen of death BSOD on hivernation

2017-05-24, 10:13 AM

Dear all

 

I have a x270 20K5 with windows 7 Pro x64 bits, with Bios 1.13, and controller 1.12 (latest one). The SSD disk is a NVMe Samsung MZVLW512 (which does not have a latest firmware available yet). 

 

When I select to hibernate the computer I get blue screen attached. I uninstalled the Fingerprint software to make sure is not this one. I have the latest Power manager driver  1.67.12.24. 

 

Any ideas what could it be? 

I was not able to find a dump file. 

 

Thanks in advance

Guillo

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22 Posts

05-04-2017

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Re: X270 20K5 Blue Screen of death BSOD on hivernation

2017-05-24, 10:26 AM

Tested this , but still the same issue https://support.microsoft.com/en-us/help/974772/error-when-entering-hibernation-on-a-windows-7-based-computer-stop-0x000000a0-internal-power-error-0x0000000b,-0x-,-0x-,-0x 

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22 Posts

05-04-2017

Switzerland

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Re: X270 20K5 Blue Screen of death BSOD on hivernation

2017-05-24, 14:24 PM

Tested this solution too 

https://support.lenovo.com/jp/th/solutions/ht072885 but still the same issue. I am not able to find t

/jp/th/solutions/ht072885 but still the same issue. I am not able to find the following in the Device Manager

 Intel 6th Generation Core Processor Family Platform I/O
                   SATA AHCI Controller

It is strange as in the Readme for Windows 7 mentions that this driver is only for WIN10

 

Software name      Intel(R) Rapid Storage Technology Driver

Support model      ThinkPad X270 (Machine types:20K5(Rx),20K6(Tx))

Operating System   Microsoft Windows 7   64-bit
                
                   Refer to marketing materials to find out what computer models
                   support which Operating Systems.

Version            15.2.0.1020

Support device     Intel 6th Generation Core Processor Family Platform I/O
                   SATA AHCI Controller
*1: Caution: This package should not be installed on any systems other than
             Support models for Windows 10.
*2: Caution: This package should not be installed if your system has PCIe SSD.
             Please use MS inbox driver instead. 

 Any ideas? 

Thanks

 

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35 Posts

10-14-2016

United States of America

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  • Message 4 of 12

Re: X270 20K5 Blue Screen of death BSOD on hivernation

2017-09-04, 19:00 PM
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35 Posts

10-14-2016

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  • Message 5 of 12

Re: X270 20K5 Blue Screen of death BSOD on hivernation

2017-09-05, 22:14 PM

September 5th, 2017

 

Intel Rapid Storage Technology Driver v15.2.0.1020 (X270 x64 & x86 / T470 x64 & x86) was included in our driver pack. I thought this version of the driver is either not needed or is causing an issue when Windows attempts to prepare the hibernation file. It’s not in the Lenovo factory image. I rebuilt the machines without it, but it still BSOD on hibernation.

 

Then tried the list of Microsoft patches that are recommend by Lenovo and preloaded into their image for the T470/X270.

 

Already in our build

 

KB3087873 - "0x0000007E" Stop error after you install hotfix 2990941 in Windows 7 SP1 or Windows Server 2008 R2 SP1

KB2990941 - Update to add native driver support in NVM Express in Windows 7 and Windows Server 2008 R2

KB2877999 - FIX: Stop Error 0x50 in Windows 7 or Windows Server 2008 R2

KB2471472 - An NDIS device cannot be failed over on a fault-tolerant system that is running Windows 7 or Windows Server 2008 R2 after you suddenly remove another NDIS device

KB2459268 - "0x0000009F" Stop error in Windows 7 or in Windows Server 2008 R2 when the computer enters or resumes from the Soft Off (S5) power state

KB2534111 - "Computer name cannot contain only numbers" error message when you install Windows 7 by using Windows 7 SP1 integrated installation media

 

Not in build / not applicable

 

KB2505454 - The startup process is delayed on a computer that has a large hard disk installed and is running Windows 7 or Windows Server 2008 R2

KB2581464 - Driver update to increase the maximum USB transfer size in Windows 7 and Windows Server 2008 R2

KB2977728 - Computer is on low memory when you move a video file in Windows 7 or Windows Server 2008 R2

 

Not in build / installed but did not fix issue

 

KB2923766 - Black screen when you plug in a monitor on a computer or open a lid of a laptop that is running in Windows

KB2920188 - Update to add support for TPM 2.0 in Windows 7 and Windows Server 2008 R2

KB3006137 - Update changes the currency symbol of Lithuania from the Lithuanian litas (Lt) to the euro (€) in Windows

KB2674705 - Slow startup if the Traditional Chinese language pack is installed on a Windows 7-based computer

KB2550648 - The English (India) keyboard is not listed after you add the Rupee supplement to an English version Windows 7 image

KB2496898 - An update to support the new currency symbol for the Indian Rupee in Windows Vista, in Windows Server 2008, in Windows 7 and in Windows Server 2008 R2

 

I found this one through some web searches, but it was not applicable -  KB975599 - Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep or into hibernation, or when you restart the computer: "0x9F"

 

I tried the updated IRST driver v15.7.0.1014 and v15.5.0.1051 from intel but the installer said the platform was not supported. Using dpinst.exe pretty much told me the same thing.

 

X270 - All of these drivers in our driver pack and Lenovo’s factory image are the same too.

 

Intel Wireless Bluetooth v19.0.1609.0664

Intel Active Management Technology - SOL (COM3) v11.6.0.1009

Intel HD Graphics 520 v21.20.16.4590

Intel Management Engine Interface v11.6.0.1042

Intel Chipset v10.1.1.38

Intel USB 3.0 v5.0.1.38

Intel Dual Band Wireless-AC 8260 v19.10.2.1

Intel Ethernet Connection I219-LM v12.15.23.7

Lenovo PM Device v1.67.12.19

Realtek High Definition Audio v6.0.1.8045

Synaptics Pointing Device v19.3.4.61

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22 Posts

05-04-2017

Switzerland

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  • Message 6 of 12

Re: X270 20K5 Blue Screen of death BSOD on hivernation

2017-09-06, 10:08 AM

Hi Chris

 

Yes found a solution sometime ago. Enter in the bios of the machine and go to Security and Disable Secure Boot then go to Startup and select UEFI/Legacy Boot to Both (instead of UEFI Only)

 

The deployment on windows 7 is failing as you need to inject the NMVe drivers to the image.

Make sure you have installed Microsoft Hot Fix (KB2990941), else NVMe may not be supported.

 

https://support.microsoft.com/en-us/help/2990941/ 

 

What I do to inject the Fix is the following 

In MSWDS i run a command line after installing the Operating system: 

DISM /Image:%OSDISK%\ /Add-Package /PackagePath:"%SCRIPTROOT%\Sources\HotFix\Windows6.1-KB2990941-v3-x64.msu" 

 

That did the job. 

Hope this works for you

Cheers

Diego

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35 Posts

10-14-2016

United States of America

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  • Message 7 of 12

Re: X270 20K5 Blue Screen of death BSOD on hivernation

2017-09-06, 12:45 PM

Thank you for the reply but i have already completed all of those steps. I believe that another needed Microsoft patch is needed to fix the issue. Working with Lenovo to track down which one is missing.

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22 Posts

05-04-2017

Switzerland

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  • Message 8 of 12

Re: X270 20K5 Blue Screen of death BSOD on hivernation

2017-09-06, 13:08 PM
The Storage driver I am injecting is this one

Intel Corporation SCSIAdapter iaStorAC.inf 15.2.0.1020 (1)
and this one
Intel Corporation hdc iaAHCIC.inf 15.2.0.1020 (1)
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35 Posts

10-14-2016

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  • Message 9 of 12

Re: X270 20K5 Blue Screen of death BSOD on hivernation

2017-09-06, 13:13 PM

I also build the machines with and without those drivers. Those drivers are not in the Lenovo Factory image.

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22 Posts

05-04-2017

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  • Message 10 of 12

Re: X270 20K5 Blue Screen of death BSOD on hivernation

2017-09-06, 13:23 PM

Hi Chris

 

I just remembered. We never solved this issue.  The error on hivernation happens to many models not just the X270. We tested on X250 and X240. We ended up by disabling it completely. Luckily in Windows 10 this hivernation does no longer exist. We only leave sleep mode. 

 

regards

Diego

 

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