04-29-2019 04:17 AM
Fitted with 16Gb DDR4 - 2400 SODIMM 1.2V CL17
Crucial Model - CT16G4SFD824A
Upgraded to latest bios firmware - 1.34
Just get black screen on boot. Switched back to old RAM - starting fine again.
Can someone help me please? Thanks
05-07-2019 02:10 PM
Welcome to the Community Forums.
If your laptop is not booting with the 16 GB RAM, it's possible that the RAM is defective. Check with the store for return option.
05-07-2019 04:58 PM
Are you allowing several minutes @ the black screen. Memory updates - big ones - can cause this while BIOS does whatever it does to assimilate new memory. Once past that it's fine - if that is what is going on.
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