07-21-2017 08:31 AM
Please find it attached.
If we cancel the recovery key first time, it never prompts us to enter the recovery key again and the windows boots up.
07-21-2017 08:39 AM
The files you sent have the same contents. It means the PCRs aren't changing, so this recovery event isn't because of a something in the TPM. I just want to double-check something. Did you collect 2.txt after entering the recovery key? Or did you collect it after canceling the recovery key like you mentioned?
What I really want to see is 1.txt from the boot before the recovery prompt and then 2.txt from the boot immediately after entering the recovery key. Is that what you provided?
07-21-2017 08:42 AM
2.txt was collected by cancelling the recovery key prompt.
do you want to enter the recovery key and then do it ?
Yes, that's what I'm looking for. It will give me the clue as to what caused the recovery prompt.
07-21-2017 09:47 AM