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Alfredf
Paper Tape
Posts: 4
Registered: ‎01-03-2018
Location: IL
Views: 922
Message 1 of 5

X270 Keyboard Ctrl key problem

Hello 

 

i have a few Lenovo x260/270 with factory win10 IMG .

when i use  the right Ctrl key for Ctrl x,c,v it doesnt work when i use the left Ctrl key it does work same issue when using  external keyboard .

does anybody know a bout this ? all laptop drivers are up to date from Lenovo site including bios and defualt bios settings 

 

thank you 

  

Lenovo Employee Jan_Lenovo
Lenovo Employee
Posts: 63
Registered: ‎12-17-2017
Location: CN
Views: 883
Message 2 of 5

Re: X270 Keyboard Ctrl key problem

hi Alfredf,

would you mind using attached tool to dump some scan code when you key in right 'ctrl' ? thank you

Alfredf
Paper Tape
Posts: 4
Registered: ‎01-03-2018
Location: IL
Views: 877
Message 3 of 5

Re: X270 Keyboard Ctrl key problem

hi Jan 

i have used the tool see attachment .

when trying to use Ctrl a,c,v,x it is not working ant the left one is working lenovo_Ctrl_Key.jpgright_Ctrl_Key

Lenovo Employee Jan_Lenovo
Lenovo Employee
Posts: 63
Registered: ‎12-17-2017
Location: CN
Views: 869
Message 4 of 5

Re: X270 Keyboard Ctrl key problem

hi Alfredf,
from scan code of tool, seems system didn't get any command when you key in right 'Ctrl'.

could you tell me when you found this issue ? just out of box or after sometime usage ?

Could you update EC FW to latest on web ? and just have a try if possible, could you replace HDD to some other good system without issue ?
Lenovo Employee Jan_Lenovo
Lenovo Employee
Posts: 63
Registered: ‎12-17-2017
Location: CN
Views: 819
Message 5 of 5

Re: X270 Keyboard Ctrl key problem

hi Alfredf,
could you share us if issue has been fixed ? thank you

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