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richdVT
Paper Tape
Posts: 1
Registered: ‎10-26-2017
Location: US
Views: 200
Message 1 of 2

X270 disconnects from VPN every 10 minutes

Hi,

 

I have a new X270 laptop running Win10 update 1703. When it is connected to power, it disconnects from our vpn every 10 minutes (almost to the second). The machine is running with the performance power policy and I did not find anything in there to indicate why the vpn gets disconnected.

 

We have many users using the vpn and this is the only machine to exhibit this behavior.

 

BUT, when the machine is running on battery, the problem goes away. The user of this machine is getting very frustrated and given that she is not local, onsite diagnostics are not easy.

 

Any ideas what is going on with this. It is very bizarre. Let me know if more information is needed.

 

Thanks.

 

Rich.

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Lenovo Staff
Lenovo Staff
Posts: 5,869
Registered: ‎10-29-2009
Location: NC
Views: 156
Message 2 of 2

Re: X270 disconnects from VPN every 10 minutes

I haven't heard of this problem before.  If it were me trying to troubleshoot this, I would check with the VPN supplier if they have any logs which can be enabled to determine the reason why the VPN client disconnects.

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