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Hoeppemann
Fanfold Paper
Posts: 6
Registered: ‎04-08-2018
Location: DE
Views: 773
Message 11 of 63

Re: X270 generic freeze?

I can see the iBtSiva process running in the processlist but cannot find any Intel connect online software installed under Programms in the system settings. Can you tell me we're I can find this?

escaflo
Paper Tape
Posts: 5
Registered: ‎04-26-2018
Location: AU
Views: 767
Message 12 of 63

Re: X270 generic freeze?

Seems like uninstalling Intel Connect Online doesn't stop the service. iBtSiva still causes issue for me.

 

As I don't use bluetooth, I just disabled the intel bluetooth services in services.msc.

 

maheshkr9
Serial Port
Posts: 43
Registered: ‎11-20-2015
Location: IN
Views: 749
Message 13 of 63

Re: X270 generic freeze?

I am also facing the same problem and trust me this is very annoying for me while working and doing a presentation.

 

here are my system details :

 

Processor Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date LENOVO R0IET52W (1.30 ), 20-03-2018

System Model 20HMS06V00

16GB Memeory

Samsung 512GB SSD

 

All drivers, windows packs etc are up to date.

 

Lenovo please fix the issue.

Lenovo Employee Jan_Lenovo
Lenovo Employee
Posts: 51
Registered: ‎12-17-2017
Location: CN
Views: 739
Message 14 of 63

Re: X270 generic freeze?

Hi maheshkr9,
welcome to Lenovo Forum.
someone say uninstalling Intel Connect Online can resolve the issue, probably issue related with some application, just confirm, you find this issue just open box or after sometime usage ?
maheshkr9
Serial Port
Posts: 43
Registered: ‎11-20-2015
Location: IN
Views: 730
Message 15 of 63

Re: X270 generic freeze?

Hi Jan,

This issue popped up all of sudden after some usage. I have just uninstalled the Intel Online application. Let me use the machine for some time then I'll inform you.
Lenovo Employee Jan_Lenovo
Lenovo Employee
Posts: 51
Registered: ‎12-17-2017
Location: CN
Views: 728
Message 16 of 63

Re: X270 generic freeze?

hi maheshkr9,
sorry for confuse,I mean you find the issue after some time like several month usage or at the begining to use system?
maheshkr9
Serial Port
Posts: 43
Registered: ‎11-20-2015
Location: IN
Views: 727
Message 17 of 63

Re: X270 generic freeze?

Hi Jan,

This issue started after 1-2 weeks of usage.
Update: After uninstalling the Lenovo online connect application, still system is freezing.
escaflo
Paper Tape
Posts: 5
Registered: ‎04-26-2018
Location: AU
Views: 719
Message 18 of 63

Re: X270 generic freeze?

Try disabling the Intel Bluetooth Services under services.msc. 

 

See if that helps .

maheshkr9
Serial Port
Posts: 43
Registered: ‎11-20-2015
Location: IN
Views: 713
Message 19 of 63

Re: X270 generic freeze?

Tried that, still same issue.
escaflo
Paper Tape
Posts: 5
Registered: ‎04-26-2018
Location: AU
Views: 709
Message 20 of 63

Re: X270 generic freeze?

Does your screen freezes but your cursor still moves? Does this issue resolved itself once you put your laptop to sleep and back on again? Cause that's my particular symptom .

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