03-02-2019 10:19 PM
I just got an X380Y and I noticed that the screen does not sit flush when closed and it seems to be that the base cover and palm rest are severely warped and bend at the corners. I have tried replacing the base cover numerous times but always have the exact same problem. I have contacted onsite warranty services but have been told it may fall under user damage and not be covered, even though I received the laptop in this way. Does anyone else have this issue?