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4 Posts

10-15-2019

VG

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X380 Yoga not charging

2019-10-21, 18:58 PM

Hi,

 

I have a Lenovo X380 Yoga, 20LH, with updated the Thunderbolt firmware and driver, but totally refusing to charge. It was working fine until one day maybe 10 days ago. I've written to Lenovo but had no reply and warranty expired last month!!

 

I always use Lenovo Vantage and have everything up to date (well, can't install the latest BIOS upgrade now as the battery is not charged enough)!

 

Worthy noting that I've tried with both chargers: the regular one and also the USB-C. No joy...

 

really disappointed as I could not get in touch with their support and could not find any similar issue at this forum so far.

 

Does any one has a clue on how to sort this?

 

Thanks in advance,

 

Kind regards

 

Sergio

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4 Posts

10-15-2019

VG

6 Signins

76 Page Views

  • Posts: 4
  • Registered: ‎10-15-2019
  • Location: VG
  • Views: 76
  • Message 2 of 2

Re: X380 Yoga not charging

2019-10-25, 16:26 PM

Although Lenovo support never helped here they did on Facebook Messenger:

 

Laptop/Notebook

 

1. Shut down the computer.

2. Unplug the computer from the wall socket.

3. a. If the battery is removable, Remove the battery and hold the Power button down for 15 seconds.

3. b. If the battery is non-removable, while the computer is ON, hold the power button down and wait for the computer to shut down and still hold the power button down for another 15 seconds.
4. Turn the computer ON and check.

 

All-in-one

 

1. Unplug the power cable from the wall outlet.
2. Hold down the power button for at least 10 seconds.
3. Reconnect the power cable and try turning it back on
 

This apparently sorted the issue. Hopefully someone will benefit from the info here!

 

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