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Buzz9
Paper Tape
Posts: 2
Registered: ‎09-11-2017
Location: GB
Views: 249
Message 1 of 3

X60s System update: An error ocurred while downloading packages

I have an old x60s.(Still running XP)

I updated  the ThinkVantage System Update  software to what I think is the latest  ie...V 3.14.0029.

When downloading updates I get "An error occurred while downloading packages".

In the log file I can see .."Couldn't connect to the HelloServer, no UDF file downloaded" 

and then later

"An error occurred while contacting the helpcenter."

 

Help appreciated ... thanks

 

Log extract below ... full log file attached.

 

Spoiler

Info    2017-09-11 , 10:45:31
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Failed

Severe    2017-09-11 , 10:45:31
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Could't connect to the HelloServer, no UDF file was downloaded

.

.

.

.

.

.

 

*******

Info    2017-09-11 , 10:45:44
    at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
    Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...

Info    2017-09-11 , 10:45:44
    at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...

Severe    2017-09-11 , 10:45:44
    at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlnsSmiley Tongue869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>17... XP</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
    Exception:
        Message: The underlying connection was closed: An unexpected error occurred on a send.
        Type: System.Net.WebException
           at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at Tvt.FileDownloader.DirectFileDownloader.StartDownload()

Info    2017-09-11 , 10:45:44
    at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
    Message: Exception setting the request content

Info    2017-09-11 , 10:45:44
    at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
    Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
   at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
    Exception:
        Message: Exception setting the request content
        Type: Tvt.FileDownloader.DownloadException
           at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)

Severe    2017-09-11 , 10:45:44
    at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Message: An error ocurred while contacting the help center
    Exception:
        Message: Exception setting the request content
        Type: Tvt.FileDownloader.DownloadException
           at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()

Info    2017-09-11 , 10:45:45
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PostProcess HelpCenterQuestProcess

Severe    2017-09-11 , 10:45:45
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
    Exception:
        Message: Exception setting the request content
        Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()

Info    2017-09-11 , 10:45:45
    at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting FAILED status.

Info    2017-09-11 , 10:45:45
    at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
    Message: Error while downloading packages.
    Exception:
        Message: Exception setting the request content
        Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsu.Gui.Util.ProgressThread.InitSearch()

Info    2017-09-11 , 10:45:45
    at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
    Message: Showing ERROR Message: < An error occurred while downloading packages. >

Info    2017-09-11 , 10:45:48
    at Tvsu.Gui.GUIController.BackToMain()
    Message: Setting Welcome screen...

Info    2017-09-11 , 10:45:48
    at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)
    Message: Loading Welcome screen on Action pane.

 

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 231
Message 2 of 3

Re: X60s System update: An error ocurred while downloading packages

I think it might have broken since they EOLed all of the old machine downloads:
https://download.lenovo.com/eol/

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
Buzz9
Paper Tape
Posts: 2
Registered: ‎09-11-2017
Location: GB
Views: 216
Message 3 of 3

Re: X60s System update: An error ocurred while downloading packages

Thanks. I was hoping Lenovo would still have the "latest" drivers available via this route but I guess I can still get them from the link you give. I am just trying to resuscitate my old X60s for a menial non-internet function. Thanks again.

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