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5 Posts

10-20-2009

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Yoga X1 touch screen driver is not working - not getting installed

2017-03-20, 18:40 PM

Hi all,

 

I am hoping i could find someone how could help me with the touch screen issue on my brand new Yoga X1.

I have Windows 10 x64 installed on it. The touch screen is not working. In device manager i see a yellow mark on the Pen/Touch driver. Checking the status of the driver, I see the following error:

 

The drivers for this device are not installed. (Code 28)

Driver is not intended for this platform.


To find a driver for this device, click Update Driver.

 

If i initiate Driver Update, i still get the same error:Driver is not intended for this platform.

 

This event is logged while getting the driver installed:

 

Log Name: System
Source: Microsoft-Windows-UserPnp
Date: 3/20/2017 10:15:58 PM
Event ID: 20001
Task Category: (7005)
Level: Information
Keywords:
User: SYSTEM
Computer: YOGA
Description:
Driver Management concluded the process to install driver isd_infinstall.inf_amd64_6328f9bbe4ff72f6\isd_infinstall.inf for Device Instance ID USB\VID_056A&PID_5040\5&1DAC11DF&0&10 with the following status: 0xE0000234.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
<EventID>20001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>7005</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2017-03-20T18:15:58.907145400Z" />
<EventRecordID>1706</EventRecordID>
<Correlation />
<Execution ProcessID="5228" ThreadID="9840" />
<Channel>System</Channel>
<Computer>YOGA</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<InstallDeviceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
<DriverName>isd_infinstall.inf_amd64_6328f9bbe4ff72f6\isd_infinstall.inf</DriverName>
<DriverVersion>7.3.4.25</DriverVersion>
<DriverProvider>Wacom Technology</DriverProvider>
<DeviceInstanceID>USB\VID_056A&amp;PID_5040\5&amp;1DAC11DF&amp;0&amp;10</DeviceInstanceID>
<SetupClass>{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}</SetupClass>
<RebootOption>false</RebootOption>
<UpgradeDevice>false</UpgradeDevice>
<IsDriverOEM>true</IsDriverOEM>
<InstallStatus>0xe0000234</InstallStatus>
<DriverDescription>Wacom Device</DriverDescription>
</InstallDeviceID>
</UserData>
</Event>

 

I even downloaded the driver from the support site, but again it fails with the same error.

 

I am sure there something wrong with this driver.

 

Has anyone suggestion for me how to get this escalated to lenovo?

 

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10711 Posts

01-02-2010

US

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  • Message 2 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

2017-03-20, 21:23 PM

Try uninstalling and removing the driver through device manager and rebooting


Rich


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5 Posts

10-20-2009

UAE

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  • Message 3 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

2017-03-21, 5:08 AM

That's what i did already many times, but no luck

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222 Posts

08-24-2016

DE

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  • Message 4 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

2017-03-21, 18:17 PM

this is one bug....just install the firmware again and all will work fine...

Touch Firmware Update Tool for Windows 10 (64-bit), 8.1 (64-bit), 7 (32-bit, 64-bit) - ThinkPad X1 Yoga

 

http://pcsupport.lenovo.com/us/de/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-YOGA-TYPE-20FQ-20FR/downloads/DS112340

 

 

best regards...

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222 Posts

08-24-2016

DE

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  • Message 5 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

2017-03-21, 18:21 PM
Dear...
Community Moderator
richk

 

http://pcsupport.lenovo.com/us/de/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-YOGA-TYPE-20FQ-20FR/downloads/DS112340

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3 Posts

03-24-2017

AU

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  • Message 6 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

2017-03-25, 3:18 AM
I installed the firmware but what do I do with it now it is installed. if I click open or run, nothing happens. (have the same problem with Wacom driver suddenly not intended for this platform) so weird I was using the pen. went & made a coffee. came back - no touch screen! Bizzarre and frustrating
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222 Posts

08-24-2016

DE

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  • Message 7 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

2017-03-25, 15:40 PM

ok..since

24.3.2017

is one new bios online...install it first..

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/HOT-BIOS-Update-for-X1-Yoga-Type-20FQ-20FR-Laptop-ThinkPad/td-p/3617930

 

reset the bios to default settings..

and then install the firmware and software again...

 

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3 Posts

12-07-2015

AR

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  • Message 8 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

2017-03-25, 16:49 PM

Seems someone found the solution to this... 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Wacom-driver-7-3-4-25-seems-to-be-broken-and-brakes/td-p/3615813

 

The 7.2.4.25 drivers seem borked... but you can get the .28 from wacom's site and the touchscreen AND pen come back to life immediately. Just got it back on mine!

 

0 person found this solution to be helpful.

This helped me too

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7884 Posts

01-13-2008

US

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  • Message 9 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

2017-03-25, 16:49 PM

Just got clipped by the touchscreen driver myself.  Have a look over here:

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Wacom-driver-7-3-4-25-seems-to-be-broken-and-brakes/m-p/3615957

 

Z.

 

[edit] Simul-post with garci66.  GMTA ;)


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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1 Posts

03-25-2017

US

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  • Message 10 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

2017-03-25, 19:39 PM

I had the same problem.  And installing the new Wacom drivers fixed it.

 

I think the Windows Update was the problem.

 

Thank you Forum!!

 

Y

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