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wshamroukh
Paper Tape
Posts: 5
Registered: ‎10-20-2009
Location: UAE
Views: 4,649
Message 1 of 11

Yoga X1 touch screen driver is not working - not getting installed

Hi all,

 

I am hoping i could find someone how could help me with the touch screen issue on my brand new Yoga X1.

I have Windows 10 x64 installed on it. The touch screen is not working. In device manager i see a yellow mark on the Pen/Touch driver. Checking the status of the driver, I see the following error:

 

The drivers for this device are not installed. (Code 28)

Driver is not intended for this platform.


To find a driver for this device, click Update Driver.

 

If i initiate Driver Update, i still get the same error:Driver is not intended for this platform.

 

This event is logged while getting the driver installed:

 

Log Name: System
Source: Microsoft-Windows-UserPnp
Date: 3/20/2017 10:15:58 PM
Event ID: 20001
Task Category: (7005)
Level: Information
Keywords:
User: SYSTEM
Computer: YOGA
Description:
Driver Management concluded the process to install driver isd_infinstall.inf_amd64_6328f9bbe4ff72f6\isd_infinstall.inf for Device Instance ID USB\VID_056A&PID_5040\5&1DAC11DF&0&10 with the following status: 0xE0000234.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
<EventID>20001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>7005</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2017-03-20T18:15:58.907145400Z" />
<EventRecordID>1706</EventRecordID>
<Correlation />
<Execution ProcessID="5228" ThreadID="9840" />
<Channel>System</Channel>
<Computer>YOGA</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<InstallDeviceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
<DriverName>isd_infinstall.inf_amd64_6328f9bbe4ff72f6\isd_infinstall.inf</DriverName>
<DriverVersion>7.3.4.25</DriverVersion>
<DriverProvider>Wacom Technology</DriverProvider>
<DeviceInstanceID>USB\VID_056A&amp;PID_5040\5&amp;1DAC11DF&amp;0&amp;10</DeviceInstanceID>
<SetupClass>{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}</SetupClass>
<RebootOption>false</RebootOption>
<UpgradeDevice>false</UpgradeDevice>
<IsDriverOEM>true</IsDriverOEM>
<InstallStatus>0xe0000234</InstallStatus>
<DriverDescription>Wacom Device</DriverDescription>
</InstallDeviceID>
</UserData>
</Event>

 

I even downloaded the driver from the support site, but again it fails with the same error.

 

I am sure there something wrong with this driver.

 

Has anyone suggestion for me how to get this escalated to lenovo?

 

Community SeniorMod
Community SeniorMod
Posts: 10,074
Registered: ‎01-01-2010
Location: US
Views: 4,509
Message 2 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

Try uninstalling and removing the driver through device manager and rebooting


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
wshamroukh
Paper Tape
Posts: 5
Registered: ‎10-20-2009
Location: UAE
Views: 4,496
Message 3 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

That's what i did already many times, but no luck

ThinkBox
Token Ring
Posts: 222
Registered: ‎08-24-2016
Location: DE
Views: 4,475
Message 4 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

this is one bug....just install the firmware again and all will work fine...

Touch Firmware Update Tool for Windows 10 (64-bit), 8.1 (64-bit), 7 (32-bit, 64-bit) - ThinkPad X1 Yoga

 

http://pcsupport.lenovo.com/us/de/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X...

 

 

best regards...

ThinkBox
Token Ring
Posts: 222
Registered: ‎08-24-2016
Location: DE
Views: 4,472
Message 5 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

Goodytwoskis
What's DOS?
Posts: 3
Registered: ‎03-24-2017
Location: AU
Views: 4,368
Message 6 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

I installed the firmware but what do I do with it now it is installed. if I click open or run, nothing happens. (have the same problem with Wacom driver suddenly not intended for this platform) so weird I was using the pen. went & made a coffee. came back - no touch screen! Bizzarre and frustrating
ThinkBox
Token Ring
Posts: 222
Registered: ‎08-24-2016
Location: DE
Views: 4,342
Message 7 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

ok..since

24.3.2017

is one new bios online...install it first..

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/HOT-BIOS-Update-for-X1-Yoga-Type-20FQ-20FR-La...

 

reset the bios to default settings..

and then install the firmware and software again...

 

garci66
Paper Tape
Posts: 3
Registered: ‎12-07-2015
Location: AR
Views: 4,328
Message 8 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

Seems someone found the solution to this... 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Wacom-driver-7-3-4-25-seems-to-be-bro...

 

The 7.2.4.25 drivers seem borked... but you can get the .28 from wacom's site and the touchscreen AND pen come back to life immediately. Just got it back on mine!

 

Community SeniorMod
Community SeniorMod
Posts: 7,344
Registered: ‎01-13-2008
Location: US
Views: 4,327
Message 9 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

Just got clipped by the touchscreen driver myself.  Have a look over here:

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Wacom-driver-7-3-4-25-seems-to-be-bro...

 

Z.

 

[edit] Simul-post with garci66.  GMTA Smiley Wink


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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yorken
What's DOS?
Posts: 1
Registered: ‎03-25-2017
Location: US
Views: 4,305
Message 10 of 11

Re: Yoga X1 touch screen driver is not working - not getting installed

I had the same problem.  And installing the new Wacom drivers fixed it.

 

I think the Windows Update was the problem.

 

Thank you Forum!!

 

Y

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