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77 Posts

03-17-2018

United States of America

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Re: Yoga x1 3rd gen keyboard backlight flickering

2018-04-20, 19:46 PM

I've not had any issues to date with flickering- when are you finding it most apparent? Maybe I'm just not paying attention...

X1Y3G, purchased when first made available in US, if that gives any context to those w/the problem.

An aside - my Hello Face Recog. is not working, hardware drivers are up to date and the cameras work (it was working when it arrived). The facial mapping points & box that frames your face during setup is gone and I can't get it back. Any tips?

Thinkpad X1 Yoga 3rd Gen, Lenovo TB3 Graphics Dock, Samsung UH 750 QLED UHD 4K Monitor
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97 Posts

03-01-2018

United States of America

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Re: Yoga x1 3rd gen keyboard backlight flickering

2018-04-20, 19:57 PM

Same, I'm on those and I gots the flickers.

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14 Posts

03-21-2018

Germany

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Re: Yoga x1 3rd gen keyboard backlight flickering

2018-04-20, 21:13 PM
Flickering appears after waking up from standby, sometimes with some other issues like keyboard or touchpad not working for a while
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77 Posts

03-17-2018

United States of America

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Re: Yoga x1 3rd gen keyboard backlight flickering

2018-04-21, 6:51 AM
Ok, yeah I don't have that and haven't noticed previously. I did have that/similar on a Surface Book (eGpu) 1st gen- showed up after a firmware (i believe) update, and they patched after a day or two.
Thinkpad X1 Yoga 3rd Gen, Lenovo TB3 Graphics Dock, Samsung UH 750 QLED UHD 4K Monitor
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97 Posts

03-01-2018

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Re: Yoga x1 3rd gen keyboard backlight flickering

2018-04-21, 7:37 AM

Meanwhile in Lenovo land we can't even get anyone to acknowledge it's a problem.

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2 Posts

04-22-2018

Switzerland

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Re: Yoga x1 3rd gen keyboard backlight flickering

2018-04-22, 19:43 PM

Have the same issue as others: Since the bios update, I have the keyboard backlight flicker when waking up from standby. Definitely not a typical software issue as it happens with both Windows and Ubuntu Linux. I raised a support ticket.

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9384 Posts

08-17-2015

Slovakia

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Re: Yoga x1 3rd gen keyboard backlight flickering

2018-04-23, 7:57 AM

Hi all,

 

for those experiencing the symptoms, could you please kindly send me the S/N of your x1 Yoga 3rd gen via private message? Thank you in advance!

 

Best regards,

 

Juraj
German, Czech & Slovak Community Lead


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9384 Posts

08-17-2015

Slovakia

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Re: Yoga x1 3rd gen keyboard backlight flickering

2018-04-23, 14:32 PM

 wrote:

Hey guys,

 

so I got an answer on my ticket. They exchanged my device but sadly new device same problem. It appeared after the Bios update so I guess thats the main Problem and therfore a software problem.


Hi ,

 

have they exchanged the keyboard or have they replaced the whole machine for you?

 

, thanks to everyone who provided me with the S/N of their device so far. I will get back to you all as soon as I get more information on the symptoms.

 

Best regards,

 

Juraj
German, Czech & Slovak Community Lead


EN : Welcome to the Community! Have you already participated in the forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

DE : Willkommen in der Community! Hatten Sie bereits an der Foren Umfrage teilgenommen? Wir benötigen die folgenden Informationen. Wir hören zu und lesen Ihre Kommentare gerne!

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29 Posts

04-14-2018

United States of America

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Re: Yoga x1 3rd gen keyboard backlight flickering

2018-04-23, 19:02 PM

I created a service request describing the flicker issue, and now Lenovo is sending me a box to ship the machine back without even asking me for details. Since others have gotten machines back that have the same issue, I don't plan to send mine back. I also paid for on-site support, so this is ridiculous. What are my options? How do I talk to a human about this?

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14 Posts

03-21-2018

Germany

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Re: Yoga x1 3rd gen keyboard backlight flickering

2018-04-23, 22:03 PM
maybe we wait what juraj has to say ;)
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