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7 Posts

01-23-2018

Thailand

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  • Posts: 7
  • Registered: ‎01-23-2018
  • Location: Thailand
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  • Message 1 of 4

blank white square (3" x 2.5") in the middle-bottom of my x1 gen 7 screen

2021-11-25, 7:11 AM

Deae Lenovo member,

 

My x1 gen 7 got a problem about blank white sqare as the picture (in Red fream see the attached).

When it appears, I can not click anything in the area of with square, (as picture 2 - i can not click the Accept botton). 

When i move out the square area - I can click the Accept botton.

 

I use the lenovo diagnostics - it's not any problems. I'm update all drivers and windows update, It's not help.

If i restart it help but after 2-3 hours it will be shown again.

 

Please help.

 

Regards,

 

Weera 

 

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4224 Posts

01-08-2021

Philippines

328 Signins

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  • Posts: 4224
  • Registered: ‎01-08-2021
  • Location: Philippines
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  • Message 2 of 4

Re:blank white square (3" x 2.5") in the middle-bottom of my x1 gen 7 screen

2021-11-25, 16:33 PM

Hello weera,

 


Greetings

 


May I know the variant of the machine?
I suggest that you share the machine type model / MTM (ex. 81C70000RK or 20UD000BUS) from the sticker usually under the case. 
This would help us detail more about your machine variant while keeping the confidentiality of your serial number. 
For the meantime, go to BIOS and check if the same blank white square would appear.
Update us how it goes.

 


Regards, 
Lorenzo_Lenovo



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7 Posts

01-23-2018

Thailand

16 Signins

113 Page Views

  • Posts: 7
  • Registered: ‎01-23-2018
  • Location: Thailand
  • Views: 113
  • Message 3 of 4

Re:blank white square (3" x 2.5") in the middle-bottom of my x1 gen 7 screen

2021-11-26, 8:54 AM

Hello Lorenzo_Lenovo,

 

Thanks for your response. 

My thinkpad type model is 20R1000TUS and N2QET44W1.38 is bios version.

 

My friend told me it's a bug of windows 11, isn't it?

 

Regards,

 

Weera

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4224 Posts

01-08-2021

Philippines

328 Signins

20955 Page Views

  • Posts: 4224
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 20955
  • Message 4 of 4

Re:blank white square (3" x 2.5") in the middle-bottom of my x1 gen 7 screen

2021-11-26, 16:45 PM

Thank you for those details.
Were you able to observe if the same white square appeared in the BIOS menu window?

 


Regards, 
Lorenzo_Lenovo



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