10-25-2011 12:30 AM - edited 10-25-2011 01:10 AM
hello, I have a new thinkpad x1,
**not older than 3 months, in full 3 yrs on-site warranty**
and it has already a dead pixel (black), right in a well visible area! not at the corners or borders...
I am so sad now to use it, because all I can see when I work on it is that pixel... I can't avoid looking at it !
how can lenovo deny to change the screen on a laptop so new and so expencive and which doesn't even have 3 months?? I know that the rule says not less than 3 pixels but... what should I do? This is not normal!
Now I will have to keep it like this for its entire life? Is there really anything a customer can do?
This is not fair ...
All I've had were thinkpads but after this I really don't know if will be again my future choice.
PS. Sorry, I posted this in the Tablet X section, can someone move it to the ThinkPad NON Tablet section? Thanks.
10-25-2011 05:29 AM
Sorry, but 3 dead pixels are ok.
The only thing you can do, is try to activate the that pixel via some apps.
The apps show a lot of different colors, and around 40% (I think) of the dead pixels can be reactivatet.
I don't think you will find any brand, who changes a screen because of 1 pixel.
If you bougt it via internet, you can send it back