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57 Posts

10-12-2019

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cannot install full Office 2019 Pro from cdrom

2019-10-12, 22:25 PM

I got my X1 two weeks ago. I uninstalled the bundled Office 365 using Revo Uninstaller Pro. I then  tried to install a full copy of Office 2019 Pro Plus. While installation seemed to start from Setup.exe, it hung at 2%. I heard no cdrom activity. See attached screen shot.

 

If I rebooted and tried again, I got a message that the installer was already running but nothing was actually happening. I stopped all the Office processes I saw in Task Manager, one being Click and something.

 

I tried again from the cdrom, this time using Setup (64 bit). This time it said I already had a 32 bit version of Office and did I want to install Office 2019 as 32 bit. I said ok. This time the install went to 5% and hung. I simply cannot get any farther.

 

In addition to using Revo Uninstaller, I have also used the Microsoft Support and Recovery Assistant. It says I have no Office installed.

 

Any suggestions?

 

 

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478 Posts

05-28-2017

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Re: cannot install full Office 2019 Pro from cdrom

2019-10-13, 0:48 AM

I have no experience with the 32-bit version but the 64-bit version works ok

 

I own: T400 T500 X220 running Windows 10 x64 & My X230 runs Linux for my webserver. I also own an Apple MacBook along with an iPad Pro 12.9", both with 256GB SSD
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57 Posts

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Re: cannot install full Office 2019 Pro from cdrom

2019-10-13, 1:03 AM
I want to install 64-bit but the Setup program won't let me.
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05-01-2010

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Re: cannot install full Office 2019 Pro from cdrom

2019-10-13, 1:38 AM

Hi RandySea,

After running Revo did you run Disk Cleanup as an added cleaning measure? I've installed 64-bit Office Plus 2019 on a couple of new ThinkPads over the past year and have not had a problem.
I do know that it has to be one or the other - either 365 OR local copy of Office, so I'm wondering if there is still some small remnant left on your X1.
If you continue to have the installation problem, it might be helpful to post on the dedicated Office board at Microsoft.






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

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57 Posts

10-12-2019

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Re: cannot install full Office 2019 Pro from cdrom

2019-10-13, 5:24 AM

Good idea to try more disk cleanup. Unfortunately, it did not help.

 

I first re-ran Microsoft Support and Recovery Assistant. Again it said I had no Office products installed. Then I ran Disk Cleanup. No Office related items appeared. I did do some cleanup anyway.

 

Then I ran CCleaner's registry cleaner. There were some invalid links that included Office 16 reference. That must have been there from Lenovo not cleaning them up. I allowed CCleaner to remove all invalid registry entries, whether or not Office was part of the name.

 

I then started up the cdrom for Office Pro 2019. No difference. It is hung right now at "installing in the background 2%.

 

I'll try posting on the dedicated Office board you suggested. Maybe also on Tenforums Office board.

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478 Posts

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Re: cannot install full Office 2019 Pro from cdrom

2019-10-13, 14:33 PM

you may need to reset windows if office will not install

 

I own: T400 T500 X220 running Windows 10 x64 & My X230 runs Linux for my webserver. I also own an Apple MacBook along with an iPad Pro 12.9", both with 256GB SSD
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57 Posts

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Re: cannot install full Office 2019 Pro from cdrom

2019-10-13, 15:38 PM

I'm not sure what you mean by "reset Windows." It sounds like a major operation. Return my laptop ot factory state and reinstall everything? I had to go through multiple software companies to be able to install programs that were on my old laptop. It was a painstaking process.

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478 Posts

05-28-2017

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Re: cannot install full Office 2019 Pro from cdrom

2019-10-13, 15:48 PM

I am not sure how good your software stack is but I suggest simplificaton

 

I own: T400 T500 X220 running Windows 10 x64 & My X230 runs Linux for my webserver. I also own an Apple MacBook along with an iPad Pro 12.9", both with 256GB SSD
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4272 Posts

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  • Message 9 of 11

Re: cannot install full Office 2019 Pro from cdrom

2019-10-14, 8:00 AM

Hello,

 

I'm guessing here, but I would imagine there are some elements of Microsoft Office 365 that were left over on the computer prior to installing Microsoft Office 2019 Pro.  Unfortunately, I do not have a definitive answer on how to resolve this, but I would suggest that you try getting Office 365 reinstalled correctly and then try re-installing Microsoft Office 2019 Pro from CD-ROM (maybe it is DVD-ROM, as my copy is about 3.4GB).

 

At this point, Microsoft Office 2019 Pro should either (1) prompt you to replace Microsoft Office 365; (2) ask if you want to have both installed and choose a default; (3) install as normal without any additional prompting beyond what it normally does; or (4) warn that it cannot be installed because Microsoft Office 365 is present.

 

For scenarios 1 and 2, choose Microsoft Office 2019 Pro.  For scenario 3, no action is needed.  If scenario 4 occurs, go ahead and uninstall Microsoft Office 365 again, but this time following Microsoft's recommend method:  If it is a UWP (aka Modern) app, right-click on it, and select Uninstall from the context menu that pops up.  If it is a Win32 app, run the Uninstall or change a program applet (filename: APPWIZ.CPL) from the Control Panel, uninstall Microsoft Office 365 from there, and then re-do the installation of Microsoft Office 2019 Pro.

 

I would suggest avoiding the use of third-party uninstallers for uninstalling first-party (Microsoft's own) applications on Windows systems, as well as for third-party security software.  First, use the uninstaller logic built into Windows, and then if that does not work, the software developer's own manual uninstall utility.  Third-party uninstaller are best left to scenarios where you have a corrupted application uninstall process and the original developer of the application is no longer available to help you repair it. 

 

It has been many years since I have created installers for Windows software (or DOS or OS/2, for that matter) but the general fashion in how they worked was to monitor all of the operations they performed (copying new files to the system, replacing old ones, modifying the registry and/or .INI files, etc.) and use that logging to generate a script to uninstall the just-installed program when the uninstall process was called.  I don't know how well today's uninstallers, system cleaners and the like look at these, but I usually found them to be highly effective in corrupting my employers' security software by removing objects such as subdirectories and registry entries that they needed in order to run properly on the system.  That has made me very wary of recommending them, as I assume similar problems can occur with other types of software from other publishers as well.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

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57 Posts

10-12-2019

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  • Posts: 57
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  • Message 10 of 11

Re: cannot install full Office 2019 Pro from cdrom

2019-10-14, 16:21 PM

Thanks for those suggestions. Just by way of clarification, Revo Uninstaller always first runs the programs own uninstall routines. In this case, I got the Microsoft prompt for Office. After that, Revo shows Registry entries it thinks are left over. It gives you the chance to delete or not. If I have any doubts, I leave the Registry entries in place.

 

In this case, the program I uninstalled was the OEM (Lenovo) installed Office 365 trial. I would assume that it was the 64-bit version. After all, this is a brand-new machine. It came direct from the Lenovo factory in China.

 

The uninstall process seemed to run normally. AFterwards, Microsoft Support Assistant said that Office was not installed. Still, I had all those problems described above.

 

I like your suggestion of reinstalling Office 365 as a first step. I will have to ask Lenovo Support how I can do this. I really do not want to revert the laptop back to the original factory setup. It took me too many hours to transfer all my data and reinstall all my software to this new machine.

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