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bayern2668
Paper Tape
Posts: 6
Registered: ‎12-22-2012
Location: New York
Views: 5,481
Message 1 of 4

carbon x1 headphone jack audio quality sounds terrible

I love everything about my carbon x1 except for the headphone/microphone jack audio out. The sound that comes out when I plug in any standard 1/8" (3.5mm) stereo plug sounds terrible (headphones, speakers, etc). Any particular reason for this or anyone else experiencing a similar problem? Is this jack even supposed to be used for standard headphones or what? Do I need headphones with a microphone built in to get better quality sound? Thanks!

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 5,451
Message 2 of 4

Re: carbon x1 headphone jack audio quality sounds terrible

Hi, bayern2668

 

You shouldn't need headphones with a microphone to get this port to work correctly. The reason for the symbol depicting both headphones and a microphone is to demonstrate that it supports both. On older machines, there were two separate ports for these devices, but they have since been combined into one.

 

I would firstly recommend making sure both the BIOS and the audio drivers are up to date for your machine. The latest BIOS for your machine came out about a week ago and can be found here. The audio driver is not as new, but is still pertinent, and can be found here.

 

Best of luck, and let me know how it goes

Adam

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bayern2668
Paper Tape
Posts: 6
Registered: ‎12-22-2012
Location: New York
Views: 5,425
Message 3 of 4

Re: carbon x1 headphone jack audio quality sounds terrible

So reinstalled the audio driver fixed the problem. Thank you for the help!

j_jiffer
What's DOS?
Posts: 3
Registered: ‎05-08-2009
Location: Massachustts
Views: 4,994
Message 4 of 4

Re: carbon x1 headphone jack audio quality sounds terrible

Just wanted to note that I ran into the exact same problem with my X1 Carbon Touch, and reinstalling the audio drivers in the given link also fixed my problem.

 

 

Note for others: trying "update driver" within the audio driver settings did not pull down this updated driver. Only manually downloading and installing the driver worked.

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