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4 Posts

03-30-2009

london

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case cracked / is it cover by the warranty?

2009-03-30, 12:56 PM

Hi

 

I've got lenovo for about 3 weekes today I turn around my desk and the power cable tided up with my cheir and the laptop failed on the floor the case is cracked in the corner and the plastic parts from the extension card is broken (the button which you press to eject the card),

 

I just wondering if this is covered by the warranty, tha laptop is working fine but now I've got cracked chassis :/

 

the desription from the warranty lookup shows this:

 

Description:

This product has a special bid three year limited warranty. This product is entitled to parts, labor and on-site repair service (9x5 next business day) in approved locations. Thinkpad batteries have a one year warranty.

 

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20986 Posts

12-20-2008

Australia, Melbourne

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Re: case cracked / is it cover by the warranty?

2009-03-30, 13:38 PM
Your warranty unfortunately does not cover for damage caused by accidents, you would need to have the accidental protection cover, which could be upgraded from your warranty within 1 month of initial purchase i think. 
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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4 Posts

03-30-2009

london

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Re: case cracked / is it cover by the warranty?

2009-03-30, 13:53 PM
do you know where I can purchase it ?
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20986 Posts

12-20-2008

Australia, Melbourne

20622 Signins

444194 Page Views

  • Posts: 20986
  • Registered: ‎12-20-2008
  • Location: Australia, Melbourne
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  • Message 4 of 6

Re: case cracked / is it cover by the warranty?

2009-03-30, 15:02 PM
you got to call Lenovo up and the customer service representative will take you through the process.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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4 Posts

03-30-2009

london

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Re: case cracked / is it cover by the warranty?

2009-03-30, 15:07 PM

thx for the update, I will try give them a call today.

 

hopefully we can figure out something, if not it would be a shame ... nice laptop nearly brand new (not even 1 month old) and already cracked case ...

 

I hate mondays ... :) 

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4 Posts

03-30-2009

london

7 Signins

19 Page Views

  • Posts: 4
  • Registered: ‎03-30-2009
  • Location: london
  • Views: 19
  • Message 6 of 6

Re: case cracked / is it cover by the warranty?

2009-03-30, 16:41 PM

Hi I've been given by my reseller something like this

 

IBM THINKPAD 3YR OS SERVICE NBD + PROT Mfg Part #: 41K0473

 

does anyone know where I can find exact link what this part number cover, I spen move then 40 min on the phone to lenovo today to find out exact part number but the only think that they could say that I need to purchase "Think Pad Protection" not sure if this part number from my supplier is a think pad protection and if the case damaged by accident will be covered by the warranty?

 

Many Thanks in advanced for any info!

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