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Stephane70
Fanfold Paper
Posts: 9
Registered: ‎06-26-2018
Location: US
Views: 1,592
Message 1 of 30

lenovo system interface foundation not installing

I have been having a problem with my Lenovo X1 yoga 2 concerning vantage, battery threshold didn't work.

So i decided to uninstall all Lenovo software and try to reinstall them.

Vantage from MS store is installed but do not start fully and always ask for SIF. SIF seems to install but after rebooting the machine It seems that the installation has failed, I can't find it anywhere and Vantage keeps asking for it. 

 

Could anyone give me some help with this problem? 

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 1,555
Message 2 of 30

Re: lenovo system interface foundation not installing

(1) Uninstall Vantage app.

(2) Uninstall SIF from programs and features if found.

(3) Install SIF version 1.1.16  (july 4 2018) release from your support page(software and utilities section).

 

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-...

 

Reboot.

(4)Now install Vantage from the windows store.

 

Report back your findings.  Vantage takes several reboots to sync up (ie, battery settings).

Stephane70
Fanfold Paper
Posts: 9
Registered: ‎06-26-2018
Location: US
Views: 1,522
Message 3 of 30

Re: lenovo system interface foundation not installing

I followed all the steps, same error in vantage, vantage report SIF is missing. Do you have another more technical solution? Can I check some log from SIF installation, where is the install folder ? is there suppose to be a service running? 

Lenovo Staff
Lenovo Staff
Posts: 5,304
Registered: ‎10-29-2009
Location: NC
Views: 1,499
Message 4 of 30

Re: lenovo system interface foundation not installing

LSIF is no longer listed in Control Panel -> Programs.  Please follow these steps to uninstall it and reboot.  

 

https://pcsupport.lenovo.com/mx/en/solutions/ht506070

 

Then you can re-install it, hopefully the problem will be gone.  If not, let me know.

 

Stephane70
Fanfold Paper
Posts: 9
Registered: ‎06-26-2018
Location: US
Views: 1,487
Message 5 of 30

Re: lenovo system interface foundation not installing

This didn't work, the System Interface Foundation V2 Device doesn't appear in the list of system devices. Also the imcontroller command is not present...
Lenovo Staff
Lenovo Staff
Posts: 5,304
Registered: ‎10-29-2009
Location: NC
Views: 1,489
Message 6 of 30

Re: lenovo system interface foundation not installing


@Stephane70 wrote:
This didn't work, the System Interface Foundation V2 Device doesn't appear in the list of system devices. Also the imcontroller command is not present...

That means it's not installed.  Let me check with someone about how to get the installation logs that will hopefully point to a failure.  I'll get back to you soon.

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 455
Registered: ‎03-11-2008
Location: CN
Views: 1,474
Message 7 of 30

Re: lenovo system interface foundation not installing

Is this issue fixed? because it is marked as fixed.

Lenovo Staff
Lenovo Staff
Posts: 5,304
Registered: ‎10-29-2009
Location: NC
Views: 1,468
Message 8 of 30

Re: lenovo system interface foundation not installing


@hzfdbd wrote:

Is this issue fixed? because it is marked as fixed.


I unmarked the "fixed" status.  Not sure how it was marked as fixed.

Stephane70
Fanfold Paper
Posts: 9
Registered: ‎06-26-2018
Location: US
Views: 1,433
Message 9 of 30

Re: lenovo system interface foundation not installing

you are right it is not fixed, I also tried to remove the fixed status when I saw it.
Lenovo Staff
Lenovo Staff
Posts: 5,304
Registered: ‎10-29-2009
Location: NC
Views: 1,425
Message 10 of 30

Re: lenovo system interface foundation not installing

 

Please download and extract the attached zip file.  You can extract it anywhere (to your desktop is fine).  Then double-click on get_installer_logs.  It will copy some files that we need to a folder called logs_for_lenovo.  Please zip up this folder and then attach it here.  Thanks!

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