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mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 6:40 AM

I do no see the wwan on the device manager and can not connect through the mobile broadband 3G/4G

 

How to connect it?

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12123 Posts

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Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 11:11 AM
Hello and welcome

Are you sure the wwan card is installed in the laptop? Provide, please, laptop' MTM code, started with 20Q or 20H, I'll try to help.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

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Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 14:55 PM

 

Thanks for the quick reply. Laptop' MTM code is: 20HRCTO1WW and I ordered with Qualcomm Snapdragon X7 LTE-A (Sierra Wireless EM7455). there is a micro SD card and a sim port in the back.

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Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 16:03 PM
Unfortunately, CTO models don't allow to make sure laptop' specification by MTM. So, you might provide me laptop' serial number via forum private messages service to recognize whether the wwan modem has been factory preinstalled.

Then we'll try to troubleshoot if the card is there.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

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06-23-2011

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Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 16:09 PM

FWIW I have an X1C5 with LTE too and it shows up here in Device Manager:

 

Under the Network icon in the notification area I have a "Cellular" button (strangely it says "Mobile" instead on my X220 W10).

 

If yours is not showing up there it might be worth taking off the back cover and seeing if it's physically installed.

 

HTH, Simon

_____
X1C5 May 17 | i7-7600U 16G 1TB LTE W10-1709 | USB3 dock + two 1080p displays, 25% on road
X220: i7, 16GB, m500 960GB, F5521gw
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Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 16:42 PM
The system parts list by laptop' s/n doesn't show the wwan card preinstalled.

Are you the 1st owner of the laptop? If "yes" and you've got it from shop.lenovo or Lenovo authorized seller, do you see the wwan card in the order to purchase?



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

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Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 17:09 PM
Im the first owner but is a company laptop, I need to check the order or the invoice. what is clear is that in the configration on the lenovo web page there is no option to dont order it, it comes standard.
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Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 17:42 PM
I agree, on the shop.lenovo (Spain) site the wwan card em7455 looks as a built-in feature, w/out selection options, for CPU i7-7500U as your laptop has. So, in this case the card missing is a fault of the seller or manufacturer. Has the SIM Lenovo Connect option been ordered too? Is it in the pack?

Anyway, is there unknown devices in Device Manager? Usually they are stored in Other Devices category.

You might follow the advice above - disassemble the back cover to make sure whether the card missing or not. Do not forget to remove the sim card holder.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

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Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 19:19 PM

Sorry, I dont recognise the card, attached a photo.

 

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Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 19:21 PM

 

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Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 19:49 PM
You'e right, the wwan card over the wlan one is absent. Moreover, there aren't the cables, red and blue, from wwan antennas set.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

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  • Message 12 of 12

Re: mobile broadband does not work on a x1 5th gen with win 10

2017-05-27, 19:53 PM

I have to check the order and claim it back.

 

Thanks again for your support.

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