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3 Posts

08-01-2018

US

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  • Message 11 of 24

Re: no audio from Thinkpad X1 Carbon Gen 6 speakers

2018-10-09, 8:07 AM

Same here. Been without audio for days now, rebooting and/or shutdown doesn't help. Audio works fine when using external USB speaker or a  bluetooth headset. Just the built-in speakers are numb. 

 

Where can i find that "tiny button", to push it with a  paperclip? What does it actually do? Should the laptop be on and booted, or in some other state when I perform the reset?

 

 

Thanks!

G.

 

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217 Posts

04-24-2018

GB

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  • Message 12 of 24

Re: no audio from Thinkpad X1 Carbon Gen 6 speakers

2018-10-09, 8:29 AM

 wrote:

Same here. Been without audio for days now, rebooting and/or shutdown doesn't help. Audio works fine when using external USB speaker or a  bluetooth headset. Just the built-in speakers are numb. 

 

Where can i find that "tiny button", to push it with a  paperclip? What does it actually do? Should the laptop be on and booted, or in some other state when I perform the reset?

 

 

Thanks!

G.

 


 

The hole is underneath the laptop towards the back. It's reset button that turns the laptop off and on again. This is the only way to disconnect power to all your devices as the battery on this unit is non removable.

Lenovo ThinkPad X1 Carbon (6th Gen), ASUS PG27UQ Quantum Dot UHD 4K HDR 144 Hz Monitor
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2 Posts

10-11-2018

US

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  • Message 13 of 24

Re: no audio from Thinkpad X1 Carbon Gen 6 speakers

2018-10-11, 3:21 AM

So all that glitter may not be gold.. got my new lenovo X1 carbon 6th gen. Audio was working fine, today had a skype interview  and the mic, speakers and camera got dead. Fortunately I had a dell XPS13 laptop which saved me. Anyways I called the lenovo technical support and I was informed that they will send me a coffin to ship their corpse of machine back to repair center. Fortunately i google and found this power cycle fix.  Now going through the thread I have a few concerns:

1. How likely it is that the issue will re appear?

2. I think it can be treated as a known issue since many people had this issue with new machines?

3.  Lenovo technical support needs to be trained to address the issues effectively? we did not spend 2200USD to get a faulty machine, waste time over phone with unsupportive non technical support staff.

4. I need the root cause analysis why my audio crashed (hardware or driver issue), so where do i need to contact?

5.  When I called lenovo service center I came to know of a recall to carbin becuase they catch fire? when am i getting burnt by this machine?

 

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10 Posts

01-08-2019

TR

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  • Message 14 of 24

Re: no audio from Thinkpad X1 Carbon Gen 6 speakers

2019-01-13, 8:49 AM

Hi,

I'm having the same issue, please explain the process detailed, because I'm a visually-impaired person..

should I push the button when the computer is on?

how many seconds should I wait after pushing?

Thanks!

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31 Posts

12-09-2018

US

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  • Message 15 of 24

Re: no audio from Thinkpad X1 Carbon Gen 6 speakers

2019-01-21, 3:43 AM

push it in for 10 sec with device off then id say wait for about 5 seconds then turn it on. the button is near the sim/sd card tray on the back of the laptop. it is very small and will require something sharp like a paperclip to press it.

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1 Posts

03-10-2019

US

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  • Message 16 of 24

Re: no audio from Thinkpad X1 Carbon Gen 6 speakers

2019-03-10, 10:47 AM

SOLVED: I had the same problem. I solved it what i went to BIOS and than clicked Fn / F1 or only F1 (depend on Fn key settings) to light orange key light off and than started Windows and all is functional again. Bye.

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6 Posts

03-12-2019

FI

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  • Message 17 of 24

Re: no audio from Thinkpad X1 Carbon Gen 6 speakers

2019-03-12, 18:29 PM

Solved!

 

My problem was no audio from speakers despite working audio jack. Tried troubleshooting audio, hard restart, reinstalling drivers and finally restoring windows to no avail.

 

The solution was painstakingly simple, I just had to take my eyes off the screen.

 

The button combination Fn+ F1 had accidentally disabled speaker audio (little orange light!) This is however not picked up by Windows, and changing the internal speaker scroll bar will do nothing and you will not get any indication that speakers are disabled. And the setting sticks despite restarting.

 

This should be fixed by Lenovo so that changing the Windows audio will disable the mute button.

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31 Posts

12-09-2018

US

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  • Message 18 of 24

Re: no audio from Thinkpad X1 Carbon Gen 6 speakers

2019-03-12, 18:36 PM

Never have I ever had that problem before. 

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1 Posts

05-16-2019

US

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  • Message 19 of 24

Re: no audio from Thinkpad X1 Carbon Gen 6 speakers

2019-05-16, 21:09 PM

Will the hard reset (reboot) affect the installed programs?  I know that the date will remain intact but I want to make sure that all the programs installed will still remain after the hard reboot.  Thanks for your help!

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1 Posts

05-19-2019

SN

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  • Message 20 of 24

Re: no audio from Thinkpad X1 Carbon Gen 6 speakers

2019-05-19, 19:17 PM

Hi,

I tried this solution but that did not work for me. I have a Thinkpad X1 Carbon Gen 5. May someone help me please

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