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mion
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Posts: 1
Registered: ‎06-01-2008
Location: poland
Views: 890
Message 1 of 2

polish tech support refuses to repair my IWS eglible x60s type 1702

hello
 
I'm owner of x60s, type 1702, I have got problem with IWS execution in poland
 
I've been refused to execute IWS on my x60s machine, although it is IWS eglible. notebook has been purchased in Australia.
I have purchased the extended service plan, too [service plan pn 41k0422, next business day, onsite, plus ThinkPad Protection]. polish tech support refuses to repair my notebook.
 
what should I do?
 
regards
miron



Message Edited by mion on 06-02-2008 12:11 AM

 

 

 

ANY help would be appreciated...



Message Edited by mion on 06-03-2008 09:41 AM
Former Administrator
Posts: 8,592
Registered: ‎11-19-2007
Location: US
Views: 856
Message 2 of 2

Re: polish tech support refuses to repair my IWS eglible x60s type 1702

Mion,
 
Sorry to hear that.  Checking the IWS page myself, I see the 1702 is indeed listed as valid in Poland for service.
 
Please keep in mind that the extended TERMS of service - onsite, next business day, etc, may not be available, but the base warranty should be honored in some way  - through depot or business partner.
 
I've received your PM and will need some more information from you in order to render assistance.
 
Thanks for sharing...
 
Mark

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