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Hoang_Ks
Paper Tape
Posts: 2
Registered: ‎03-01-2019
Location: VN
Views: 958
Message 1 of 3

"this device doesn't meet your organization's requirements for windows hello"

"this device doesn't meet your organization's requirements for windows hello"

I got this issue in my Laptop X1 Carbon 3rd, I can't use Finger Print whenever logon?

Please help me.

Thanks

BMCowboy
802.11n
Posts: 70
Registered: ‎05-10-2016
Location: HK
Views: 924
Message 2 of 3

Re: "this device doesn't meet your organization's requirements for windows hello"

Hi Hoang_Ks,

 

Here's a thread in Microsoft Community talking about similar problem on a X1 Carbon 2015 GEN3, with suggested solution. See if it helps.

 

"May the Force be with Lenovo"
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Hoang_Ks
Paper Tape
Posts: 2
Registered: ‎03-01-2019
Location: VN
Views: 891
Message 3 of 3

Re: "this device doesn't meet your organization's requirements for windows hello"

Thank you so much.

 

I've tried all these solutions but It does not work.

The "Biometric device" is still not appeared on Device Manager and

Now the new issue is "face and fingerprint recognition are not available on this device", it seem the same issue.

 

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