05-30-2017 01:08 PM - edited 05-31-2017 01:51 PM
I recently ordered an X1 2017 but sent it back for several reasons. One minor issue with it was that the left hinge was slightly crooked. Not by a lot, some might not even notice, but for me not really acceptable for a 2k5€ device. Unfortunately it was the first thing I noticed during unboxing. With the lid closed you see that it's not parallel to the rest of the device.
Meanwhile I have ordered one again and unfortunately it's the same in terms of crooked hinge. So I'm suspecting a general "problem". Obviously the support team never ever heard of such a thing.
Just wondering - how is your's?
I don't think I'll do anything about it since I don't think the service team will do a better job than the factory and generally things don't tend to get better by taking them apart. However - just curious if I'm the only one.
05-30-2017 09:43 PM
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09-08-2018 03:14 AM
Same story! Yoga X1 3rd gen., top model 20LD. Both black hinges are crooked. Contacted the support and ordered on-site repair. Got a call from Poland (I am in Germany), they've asked to send laptop with Fedex to the "Service-Center" in Poland, because "it may be something very complicated", so they would tear down the laptop completely. Looks like the Service-Center is cheaper for Lenovo in comparison with On-Site-Techs.
Think, I would insist on On-Site service. I am a bit afraid of "Service-Centers" in Poland with "just 6 days" turnaroud times. From what I've seen in treads, it may take up to several months without guarantee, that the result is not worse than it was before.