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reach
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Posts: 5
Registered: ‎05-30-2017
Location: AT
Views: 438
Message 1 of 5

second x1 5th with crooked left hinge

Hi there,

I recently ordered an X1 2017 but sent it back for several reasons. One minor issue with it was that the left hinge was slightly crooked. Not by a lot, some might not even notice, but for me not really acceptable for a 2k5€ device. Unfortunately it was the first thing I noticed during unboxing. With the lid closed you see that it's not parallel to the rest of the device.

 

Meanwhile I have ordered one again and unfortunately it's the same in terms of crooked hinge. So I'm suspecting a general "problem". Obviously the support team never ever heard of such a thing.

Just wondering - how is your's?

 

I don't think I'll do anything about it since I don't think the service team will do a better job than the factory and generally things don't tend to get better by taking them apart. However - just curious if I'm the only one.

 

Cheers,

reach2017-05-31 22.27.40.jpg2017-05-31 22.28.21.jpg2017-05-31 22.29.03.jpg

 

 

 

Community Moderator
Community Moderator
Posts: 3,913
Registered: ‎01-05-2008
Location: DE
Views: 390
Message 2 of 5

Re: second x1 5th with crooked left hinge

Hi reach,

please post some pictures.

It is easier to make an assertion then.

Best
Andreas

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reach
Fanfold Paper
Posts: 5
Registered: ‎05-30-2017
Location: AT
Views: 359
Message 3 of 5

Re: second x1 5th with crooked left hinge

Of course, you're right. Edited orignal post.

EvgeniyG
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Posts: 9
Registered: ‎09-05-2018
Location: DE
Views: 115
Message 4 of 5

Re: second x1 5th with crooked left hinge

On my X1 Yoga 3rd Gen both hinges are crooked. For the top-model a no-go I would say. I've contacted the support
EvgeniyG
Fanfold Paper
Posts: 9
Registered: ‎09-05-2018
Location: DE
Views: 89
Message 5 of 5

Re: second x1 5th with crooked left hinge

Same story! Yoga X1 3rd gen., top model 20LD. Both black hinges are crooked. Contacted the support and ordered on-site repair. Got a call from Poland (I am in Germany), they've asked to send laptop with Fedex to the "Service-Center" in Poland, because "it may be something very complicated", so they would tear down the laptop completely. Looks like the Service-Center is cheaper for Lenovo in comparison with On-Site-Techs.

Think, I would insist on On-Site service. I am a bit afraid of "Service-Centers" in Poland with "just 6 days" turnaroud times. From what I've seen in treads, it may take up to several months without guarantee, that the result is not worse than it was before. 

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