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jefferylhenry
Paper Tape
Posts: 6
Registered: ‎07-02-2014
Location: Oregon
Views: 2,094
Message 1 of 24

smart drive short test passes while smart drive self test returns cannot perform self test

smart drive short test passes while smart drive self test returns cannot perform self test gives error code WHD01V000-WJKBBE

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 2,071
Message 2 of 24

Re: smart drive short test passes while smart drive self test returns cannot perform self test

Hi Jefferylhenry,

 

Welcome to Lenovo Community!

 

As per your query we understood that you are facing issue with HDD drive on ThinkPad system.

Please download HD tune application and run the application and click on Health, this will start the HDD test and confirms if there is any issue in the drive. You can take necessary action depending upon the result.

 

Hope this helps!

 

Best regards,

Hemanth Kumar



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jefferylhenry
Paper Tape
Posts: 6
Registered: ‎07-02-2014
Location: Oregon
Views: 2,045
Message 3 of 24

Re: smart drive short test passes while smart drive self test returns cannot perform self test

I could not find a way to download hd tune from your site? The Lenovo diagnostics fails to run the smartdrive test but finds no issue with the short test
Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 2,037
Message 4 of 24

Re: smart drive short test passes while smart drive self test returns cannot perform self test

Hi Jefferylhenry,

 

You have to download HD tune application separately as it is 3rd party application, and you won’t get it in Lenovo support page.

 

Hope this helps!

 

Best regards,

Hemanth Kumar



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massachusetts
SCSI Port
Posts: 72
Registered: ‎01-03-2012
Location: US
Views: 1,962
Message 5 of 24

Re: smart drive short test passes while smart drive self test returns cannot perform self test

Hello Hemanth or anyone now available,

I have had the same response when running Lenovo's Diagnostic test for storage. (Smart Drive Self Test--Cannot perform self test)

(I have Thinkpad SL510 2847 D2U.  Toshiba HDD.  250 GB  Windows 7 Prof. 64-bit)

 

Thank you for suggestion of program.  I am trying it, under Health, line 5 is only line highlighted in yellow color.

The line reads across:  (05) Reallocated Sector Count   100   100   50   26   OK

 

All the other lines are not highlighted.  All lines say OK.

 

What would the yellow highlight mean?

And, does this relate to Lenovo's Diagnostic Test reporting it cannot perform the test?

If it doesn't relate to the Diagnostic result, why would the two different HDD tests (Lenovo's & HDTune) come out different?

 

Sorry, a little added question:   I wanted to post a snapshot of the HDTune results but couldn't figure out how to attach to this message. Is there a way to do that?  Or just copy & Paste into this message?

Thank you so much!

Massachusetts

 

 

Community SuperMod
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Location: US
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Message 6 of 24

Re: smart drive short test passes while smart drive self test returns cannot perform self test


@massachusetts wrote:

...

Sorry, a little added question:   I wanted to post a snapshot of the HDTune results but couldn't figure out how to attach to this message. Is there a way to do that?  Or just copy & Paste into this message?

 

Good day.

 

Please see this article: http://forums.lenovo.com/t5/Welcome-FAQs-Knowledge-Base/About-Posting-Pictures-In-The-Forums/ta-p/14...

 

Regards.


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Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 1,949
Message 7 of 24

Re: smart drive short test passes while smart drive self test returns cannot perform self test

Hi Massachusetts,

The application written will be different from company to company, we will verify through the error messages, can you please provide us the screen shot of the error message.

You can follow the steps from the below link on how to post the image on forum.

http://forums.lenovo.com/t5/Welcome-FAQs-Knowledge-Base/About-Posting-Pictures-In-The-Forums/ta-p/14...

Hope this helps.

Best regards,

Hemanth Kumar



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massachusetts
SCSI Port
Posts: 72
Registered: ‎01-03-2012
Location: US
Views: 1,937
Message 8 of 24

Re: smart drive short test passes while smart drive self test returns cannot perform self test

Thank you for your reply. I will look for the error message, and that will take more effort as the basic Lenovo test didn't say anything more than what I wrote above. (similar to Title of this post). And I didn't see anything at first glance of HDTune test. BUT, can i quickly ask just about the use of "yellow" to highlight the line in HDTune report? I wasn't necessarily asking for a full explanation of problem, but first wanted to know what "yellow" color means. (No color codes given on the software test) I guess I'll assume it's a "warning".
Also, thanks to both of you re: posting screenshots.

Massachusetts
massachusetts
SCSI Port
Posts: 72
Registered: ‎01-03-2012
Location: US
Views: 1,923
Message 9 of 24

Re: smart drive short test passes while smart drive self test returns cannot perform self test

I have 2 tests (Lenovo's Storage Test & HDTune's) but I'm having difficulty uploading here.  I'm trying to "insert image" of each Snipping Tool snapshot I saved. (.png format)  I receive an error ... "correct highlighted" something....   What am I doing wrong?

HDT's test shows "Health Status" as Good even with the one line in yellow.  I don't see any error code given for either test.  And I wouldn't know where to find it if it is saved somewhere in my laptop files.

 

Sorry but thanks.

Massachusetts

massachusetts
SCSI Port
Posts: 72
Registered: ‎01-03-2012
Location: US
Views: 1,917
Message 10 of 24

Re: smart drive short test passes while smart drive self test returns cannot perform self test

Here is error message from  trying to post the message with snapshots.   ANd I didn't post two messages within 60 seconds.  It was much longer than a minute since I was trying to figure what was wrong.

Yikes.

Massachusetts

 

--Correct the highlighted areas and try again.  Post flooding detected (the user tried to post more than 1 message within 60 seconds.)--

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