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EllenXu
Paper Tape
Posts: 2
Registered: ‎09-10-2017
Location: US
Views: 114
Message 1 of 3

(the third day of using) I find the right side speaker cracking voice

Recieved my customized X1 Carbon on Sept 7.

Yesterday, I found the speaker on the right side hissing and cracking voice when watching video, especially on the mid and high range, like pianolude and people's voice, even I only played on 10~20 system voice volume.

What should I do? Should I exchange the computer, or just have it repaired? Will I take another 10 more days to get my new laptop?

BTW, the fan always comes to work like spining one or two seconds in high speed and then spining with lower speed and noises. Is this situation normal?

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 85
Message 2 of 3

Re: (the third day of using) I find the right side speaker cracking voice

Try disabling Dolby enhancements from the Dolby control panel.

You can also try a frequency sweep and see if the right speaker has problems at certain frequencies, which would probably indicate hardware problems:
https://www.youtube.com/watch?v=qNf9nzvnd1k

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
EllenXu
Paper Tape
Posts: 2
Registered: ‎09-10-2017
Location: US
Views: 79
Message 3 of 3

Re: (the third day of using) I find the right side speaker cracking voice

Thank you so much for your answer. But I do not have Dolby sounds on my computer. And I find there is no problem during the frequencies sweeping. I tested several music genre, the right side speaker is awful when playing pure piano music, sometimes on video when poeple is talking. I contact support service through phoneline, they want me sent my computer for repair. Well, it seems I have to wait for extra two weeks in the future. 

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