09-10-2017 08:08 AM
Recieved my customized X1 Carbon on Sept 7.
Yesterday, I found the speaker on the right side hissing and cracking voice when watching video, especially on the mid and high range, like pianolude and people's voice, even I only played on 10~20 system voice volume.
What should I do? Should I exchange the computer, or just have it repaired? Will I take another 10 more days to get my new laptop?
BTW, the fan always comes to work like spining one or two seconds in high speed and then spining with lower speed and noises. Is this situation normal?
09-10-2017 09:20 PM
09-10-2017 09:37 PM
Thank you so much for your answer. But I do not have Dolby sounds on my computer. And I find there is no problem during the frequencies sweeping. I tested several music genre, the right side speaker is awful when playing pure piano music, sometimes on video when poeple is talking. I contact support service through phoneline, they want me sent my computer for repair. Well, it seems I have to wait for extra two weeks in the future.