10-12-2017 05:41 AM
Hi, my thinkpad x1 carbon with windows 10 64bit has started to crash after I put it into sleep mode (fn + 4). This used to work fine before, but now about 50% of the time (100% after a night), it crashes (or shuts of totally). The only way I can start the thinkpad then is by pressing the on/off button for about 10 seconds. Then it starts up, but all my work documents / webpages etc. crashed. If, for example, I open up my word document on which I was working on, it asks me if I want to save the normal.dot and gives me a list of optionional documents to "save". I thus have to tell it which versions to save and can then resume working on it. But then, when I put it into sleep mode again, it crashes again - especially if it is over night.
I have checked the battery and done the standard lenovo diagnositcs, but this is not the problem.
Thank you very much for your help!
10-12-2017 08:24 AM
Look in the event log and see if a device is throwing a message
10-12-2017 11:54 AM
Look for something marked "error" or "critical" at the time of the crash or shutoff