09-11-2019 04:22 AM
My thinkpad x1 extreme has some keyboard issues and it seems i cant find the fault, the following keys are not working anymore.
I tried reseating the keyboard flat cable per manual, but that did not help. Does anyone maybe have some insight what could be wrong?
Also if i have to replace a part what would it be, I only have 6 days of warrenty left.
09-11-2019 06:49 AM - edited 09-11-2019 06:51 AM
It is almost certainly the keyboard itself. There is probably a fault in the matrix under the keys that signals the key location of a key-press. You don't want to try to do it yourself if you are under warranty. The machine comes apart from the bottom. You take EVERYTHING off until the only thing left is the keyboard.
09-11-2019 07:13 AM - edited 09-11-2019 07:13 AM
Yes. I doubt they would send you one as a CRU and even if they did, you don't want to do it. I work on machines and it would take me more than an your. If someone wasn't experienced doing those things and didn't have all the tools, they could easily end up with no machine and a box full of parts to be recycled after a long. frustrating day. The thing is full of very fragile connectors. If you break one, you are screwed. It becomes your problem. In U.S. support is 1-800-426-7378. I would send to the depot even if I had on-site warranty.