03-11-2019 06:58 AM
I bought a 6th gen X1 Carbon in November for $1258 (after tax). Last week the speakers stopped working. I rebooted it, there was a wierd noise, and it never turned back on. I was unable to ever get it back on. I sent it into the Depot and their response was that it had water damage and we would need to approve billing for the following components:
|LNV-00HW562||FRU Yoda-2 Audio Subcard-JYT||1|
|LNV-01YR210||PLNR WIN i7-8550U 16G TPM2||1|
|LNV-01YR421||ASM Case Base Cover Black||1|
The total repair would cost $733, nearly half the laptop's cost.
I asked for pictures, and they sent me one: Picture
I've never spilled anything on the laptop (only 5 months old) and it has been used on a desk away from liquids, so I have no idea how this happened (or if it happened).
My questions are:
1. I escalated the request, but what other options to I have to fight this?
2. Could this picture have an alternative cause that would be covered under the warranty?
Any advice or suggestions would be greatly appreciated!
03-11-2019 08:30 AM
It can be a hit and miss with "liquid damage claims", sometimes they don't have a leg to stand on (mistakes happen). However, most time as in this case, there is a liguid spill/intrusion. It can be a problem to get the parts covered.
First I would ask for a more detailed description of the liquid damage, what componets are damaged, etc. Sometimes the liquid will be in a hinge area and they will still "void" your warranty. ANY hint of liquid intrusion and it is an automatic denial. Again, ask for more pictures, reference location of spill with other components -use the HMM that pertains to your machine -.
What version of the X1 (model/type)? This will help narrow down what we are looking at on the picture, as different generations are built differently.
One thing I always recommend (and I have purchased/owned more ThinkPads than I can count). Always get the accidental damage protection if your laptop is a large purchase and you want it for x amount of years. Peace of mind and it would have avoided this dilemma.
03-11-2019 08:52 AM - edited 03-11-2019 08:54 AM
It isn't a very good picture, but it looks like liquid damage. If just the audio card was damaged it might be a wet audio connector plugged in.. With both the audio card and the motherboard getting hit, liquid splashed into fan vents would be my guess. I AM NOT SUGGESTING THAT YOU ARE LYING. I REPAIR MACHINES AND IF I SAW THAT MACHINE IN THAT CONDITION, LIQUID IN THROUGH THE FAN VENTS WOULD BE MY GUESS, WITH NO MORE INFORMATION.
Did you buy the machine direct from Lenovo? Was it refurbished or being re-sold? Sometimes, that kind of damage can work for a while and then fail if the liquid causes corrosion over time.