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6 Posts

12-12-2016

United States of America

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x1 carbon 2017 (Gen 5) loud high pitched noise from speaker and audio after waking from sleep

2017-02-28, 15:29 PM

My speaker and my audio generate very loud high pitched noise after waking from sleep.

I had to mute my audio if this happens, but the speaker is essentially unusable in this situation.

If I plug in my headphone through audio jack, the high pitched noise will come from both headphone (and unmutable) and my speaker (if I turn on the volume).

 

I hope this is fixable through driver update.

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1609 Posts

09-16-2014

United States of America

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Re: x1 carbon 2017 (Gen 5) loud high pitched noise from speaker and audio after waking from sleep

2017-03-11, 0:33 AM

In response to customer reports of an unexpected high-pitched noise after resuming from sleep mode on X1 Carbon 5th Gen (Type: 20HR and 20HQ), Lenovo has released a BIOS update that resolves the issue.

 

<1.14>

UEFI: 1.14 / ECP: 1.08

- (Fix) Fixed an issue where noise may sound with the wake from sleep state during listening music.

 

The latest BIOS, v. 1.15, can be downloaded here: http://pcsupport.lenovo.com/us/en/downloads/DS120390

 

Thank you,

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1 Posts

03-01-2017

United States of America

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Re: x1 carbon 2017 (Gen 5) loud high pitched noise from speaker and audio after waking from sleep

2017-03-01, 23:12 PM

I had the same issue. I tried reinstalling Windows, which seemed to help a bit, but didn't fix the issue. I submitted a service request and just sent the laptop back for servicing. Hopefully, this is a hardware issue they can fix.

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1 Posts

03-08-2017

Germany

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Re: x1 carbon 2017 (Gen 5) loud high pitched noise from speaker and audio after waking from sleep

2017-03-08, 20:52 PM

Same problem here. Let's hope they can fix it via an update.

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6 Posts

12-12-2016

United States of America

6 Signins

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Re: x1 carbon 2017 (Gen 5) loud high pitched noise from speaker and audio after waking from sleep

2017-03-08, 22:18 PM

Actually, mine got fixed after updating to the latest BIOS.

 

Find your model in Lenovo Support, and go to drivers, find and download the bios update utility and install the latest bios update.

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1609 Posts

09-16-2014

United States of America

3048 Signins

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  • Message 5 of 5

Re: x1 carbon 2017 (Gen 5) loud high pitched noise from speaker and audio after waking from sleep

2017-03-11, 0:33 AM

In response to customer reports of an unexpected high-pitched noise after resuming from sleep mode on X1 Carbon 5th Gen (Type: 20HR and 20HQ), Lenovo has released a BIOS update that resolves the issue.

 

<1.14>

UEFI: 1.14 / ECP: 1.08

- (Fix) Fixed an issue where noise may sound with the wake from sleep state during listening music.

 

The latest BIOS, v. 1.15, can be downloaded here: http://pcsupport.lenovo.com/us/en/downloads/DS120390

 

Thank you,

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