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andrym2004
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Posts: 7
Registered: ‎04-15-2015
Location: IE
Views: 690
Message 1 of 1

x1 carbon 5th gen cannot encrypt with BitLocker (error referencing TPM)

 Hey guys,

 

Did anyone come across issues where Bitlocker won't work on X1 - error message says "The BitLocker encryption key cannot be obtained. Verify that the Trusted Platform Module (TPM) is enabled and ownership has been taken. If this computer does not have a TPM, verify that the USB drive is inserted and available"

 

Lenovo X1 Carbon 5th Gen

HDD/SSD/NVMe: SAMSUNG MZVLW512HMJP-000L7

TPM 2.0: IFX ver.7.62.3126.0

TPM status: ready for use with reduced functionality. Information flag: 0x80000

 

Out of 4 laptops (all the same 5th Gen and Type: 20HR) only 1 failed encryption. All devices imaged using same process, all drivers are up to date.

 

Tried to rebuild few times, cleared TPM (but cannot take ownership) - no joy.

 

Andrew

 

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