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01-01-2020

IL

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x1 carbon 7 gen fingerprint sensor after hibernate

2020-01-01, 11:32 AM

After my laptop enters hibernate mode the fingerprints sensor doesn’t work and I always have to enter my password manually.

 

Already tried to update the sensor driver but it didn’t solve the problem

 

Any suggestions?

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459 Posts

05-02-2019

US

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Re: x1 carbon 7 gen fingerprint sensor after hibernate

2020-01-01, 13:50 PM

Hi !

 

Welcome to Lenovo Community Forums.

 

Try to uninstall the finger print driver directly from the device manager and download the driver from our support website.

  • Click Start, type Device Manager, and press Enter.
  • Click on Biometrics.
  • Right-click Biometrics, and click Uninstall.
  • Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
  • After the uninstallation is complete, reboot your computer as soon as possible.

Let us know if these helps.

 

Regards,



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2 Posts

01-01-2020

IL

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  • Posts: 2
  • Registered: ‎01-01-2020
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  • Message 3 of 4

Re: x1 carbon 7 gen fingerprint sensor after hibernate

2020-01-02, 9:29 AM

Tried your solution but it didn’t solve the problem.

Also tried to update the driver from the device manager (there seems to be a newer version than the one you directed me – 6.0.30.1105), but even that didn’t solve the problem.

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459 Posts

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Re: x1 carbon 7 gen fingerprint sensor after hibernate

2020-01-02, 18:32 PM

 wrote:

Tried your solution but it didn’t solve the problem.

Also tried to update the driver from the device manager (there seems to be a newer version than the one you directed me – 6.0.30.1105), but even that didn’t solve the problem.


Alright. Try to perform a Clean Boot where it starts with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your laptop. Let us know how it goes. Please follow the steps here.



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