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1 Posts

08-18-2018

AU

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  • Posts: 1
  • Registered: ‎08-18-2018
  • Location: AU
  • Views: 26
  • Message 1 of 1

x1 carbon fingerprint stopped working

2018-08-18, 7:04 AM

since this week's windows update, fingerprint stopped working. uninstalled and installed the latest driver from lenovo support, no luck device status shows :

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.

 

this usally means incorrect driver, but updated to the latest available 5.2.3531.26

having no luck

any suggestions? is it a known thing ?

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